Brilliant food, ambience and service! Went for lunch and everything was delicious especially the prawn curry starter in tortilla! Would definitely return and next time go for dinner!
Excellent Indian food, location and atmosphere. Definitely try Thalis theybare the best and biryani. Faruq is the guy who looked after us and simply amazing experience overall
Different than usual Indian food- which is a plus! Great spices, and tender and juicy meat. Excellent atmosphere and Service was very good. Ended the meal with delicious Irish Coffee. Definitely recommend.
Great service and fantastic meal at a fare price, this was the first time we have visited the Mala and it won't be the last, service from all the staff are friendly and can't do enough for you like I said great service and food See you soon Mr. Mrs Sneesby
Probably the worst value for money I've experienced. On arrival there were two small children behind the reception desk and no staff who were all sitting in the bar. One eventually came over to us and then told us our table wasn't ready, would we like to go for a drink in the bar. We went to the bar and stood waiting to be served a drink but there was no bar staff and no one came to offer service, we then were told (without having managed to order a drink) that our table was now ready. We got to our table and had to ask 3 times to order some drinks and had to repeat that order twice with the waiter having to take the number of the bottles of wine as he didn't know what they were. Eventually they arrived and we ordered food. I asked if we could have poppadums served with the starters we ordered and I was just told a flat no they would come first! The starters came and they were fine, nothing special but perfectly decent. The waiter started clearing the plates away from some of the table while others were still eating. The mains then came and the food was pretty good but the were no heaters to keep the food warm and it got cold very quickly. Getting a repeat order of drinks was a bit of a farce and took ages. Overall we knew we were going to pay substantially more for an Indian meal because of the location but the service I would have expected at the prices they are charging was not forthcoming. It was more like Fawlty Towers than what we would reasonably expected to be a good meal with quality service levels given the prices are pretty much double every other Indian restaurant.
Coming from east London and eating in the various Indian restaurants around my home, I was expecting a similar experience here. However, it was much better all round. The restaurant itself is quite large compared to what I'm used too and very pleasantly furnished. No background music at the time, but funnily enough, did not realise this until we had nearly finished eating!!! The staff were very pleasant and on hand but not intrusive, the food was very good, large portions but much more refined than we're used to, Indian fine dining is how I would describe it and then there is the view over St Katherine's dock!! Very good experience and will definitely be visiting again.
Booked online 2 weeks before event. When we arrived there was some confusion about our table. First we were taken to the main part of restaurant, then we were ushered to a table that was in another part of the restaurant, in a corner, by the kitchen it seemed, but none the less it was a make shift table! Wasn't even laid!! They could see we were not happy. The 4 of us were contemplating leaving, when all of a sudden we were taken back downstairs to main part of restaurant where they miraculously found a table for the 4 of us by the window, and.. decorated with xmas crackers. We ordered popadoms ( which by the way, came without onion salad) and the main meal followed a few minutes later. This was extremely quick! The food was mediocre and sub- standard, it all tasted as if it was a microwaveable meal. We asked numerous times for water, and also had to ask for the table to be cleared. The service was very poor and the waiters were very miserable. When we received our bill, the waiter told us that for our inconvenience he would cross of the service charge... I would have much preferred a free drink at the end of our meal... which is the norm anyway in all our local indian restaurants we go to. Mala has a LOT to learn. Wont be going again!!
Due to severe traffic congestion we were rally late - in fact we arrived about 20 minutes before they closed. Despite this the staff made us really welcome and served up an excellent meal as usual. We can't thank the Mala enough. One of the party is disabled and wheelchair bound, and the staff co uldnt have helped him mor and, what's more allowed us to park right outside on a disabled parking slot. Well done all of you.
Food was great and service was good. Only reason why I'm not rating as 6 is because the waiters mixed up our order with the one from another table and there were a few minutes of confusion where we could see our food was ready (on a serving table) but the waiters had no idea which table had ordered it, they even asked a different table if our order was theirs. It was still a good experience and I will probably go back again in the future.
Nice restaurant. Good food. Could have been hotter when arrived on table. Service was very attentive overall good experience. However authentic Punjabi cooking. Only complaint was we couldn't finish our meal and asked for it to be packed to take away. They put the daal and chicken dish in the same pot which if I was vegetarian or with someone vegetarian would have been appalling. It was late when we left however no excuses. Doubt if I would go back as the food does not beat my favourite and the end of the night as below left me with a bit of a niggle