Reviews of Black Moon Lounge (25)
Read what people think about Black Moon Lounge! All reviews are written by verified Quandoo diners.
25 reviews
25 reviews
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Vibes were off from the moment we got there. We made a booking for two online for Valentine’s Day, turned up and they seated us at a small corner table, they had flower petals on the reserved tables so we informed them that we made a booking online and they stated that their online system is broken and we were meant to call. We tried to ask for better seats but they told us that was the only table that was available without a booking (again we booked online). Staff almost made it seem like it was our fault that we didn’t know their system was down. Security guard then told us we can sit at a table next to us which was a lot bigger, however when the waitress came she asked us if we could move back to the corner table. Later in the evening we saw people come that had no reservations and were seated at the tables with the flower petals. We ordered hummus and prawns for starters and we were shocked to find out you only get 4 prawns for £11. We also got drinks which were okay around £12 each. Shisha was decent, the price was around £35. Overall we paid £80 for two starters, two drinks and Shisha. Save to say after the Shisha we went to Central London and got a meal that was way worth the price. Would not recommend
A really good restaurant, the tastiest food, very friendly staff and a super nice atmosphere ! 🤝👏👏
It was wonderful experience , staff was so friendly and good
Amazing customer service and food. The people were super friendly.
Friendly staff and lovely drinks! Great atmosphere also nice and clean
Quandoo is closing down. This is a planned, phased process and our platform remains available until 30 September 2026.
10/10 service all the time. Really appreciate the hospitality. Thanks
Unfortunately the food did not surplus our expectation. We had to cancel out mains and due to the food quality. The drinks are only worth praising
Really fun evening, food was great, cocktails were lovely! Highly recommend visiting. Will visit again!
A lovely place and a very good food. However the service is horrible it took forever to get the food and we had to order a drink 4/5 times before receiving it. The waiting time for being served was very long, around 20/30 min.
Lovely evening, with a great atmosphere, and a good dj.
Think it was too noisy since they couldnt hear our order and brought the wrong items on two occasions. Food was below average, completely not worth it
The food & drinks were excellent, especially the mixed grill.
Very lovely place to dine with friends and family. Friendly staff and atmosphere is 💯
Nice place we had a good time cocktail nice 👍🏽
Everything was top tier food service and treatment. Recommend to everyone
Service was great, but food needs an improvement taste and quality wise.
Was our first time visiting and we will definitely be back the food the staff the decor amazing and the cocktails are to die for fab place highly recommend
Good food nice setting good service will go there again
Food was exquisite and delicious . Nice ambience to this restaurant and well located . Portions were generous and being a regular customer they never fail to disappoint. Must try this restaurant .
Excellent!!! food/staff/manager must try yourselves guys..We enjoyed much Thank you
The food was lovely. The staff were friendly. However, I would not return sadly due to the cigarette smoke I could smell in the restaurant from customers sitting in the outdoor area. I do not want to smell smoke whilst eating.
Restaurant was great and food excellent staff friendly will return
Good customer service, waiting for the food, the time they said it arrived. Very happy
Very bad service, nobody care about customer. Never come back
The food was lovely. The restaurant was nice and airy. My only criticisms are it was a bit cold at times, the waiters were not as attentive, although helpful when you got their attention. Chilli sauce wasn't very spicy. Would definitely come back.