Cottons is famous city-wide for winning the Guinness World Record title for having the most commercially available rums on the market. But that isn’t the only reason this Caribbean restaurant is beloved all over London – they also happen to serve some of the best tropics-inspired dishes in the city. Let your mind drift away to Jamaica as you indulge in hearty foods like jerk ribs and fried chicken, Trinidadian fish curry, roasted vegetable and grilled haloumi burgers and crayfish & lobster mac n cheese, or some passionfruit souffle for dessert. Be sure to book ahead and save your table at their Curtain Road location!
This was my first time at Cottons. The food was excellent. However, customer service needs slight improvement. Ordered 2 starters at the same time as our main course there were 5 of us. We received our main course before the starters. When we asked were the starters were. Response from staff member was we did not order any starters in a dismissive manner. She continued to repeat “no starters were ordered” at this point I firmly but politely asked her to listen and acknowledged that there could of been some confusion on our part. It was only at this point she said my English is not very good and apologised. If she had accepted some responsibility, my overall experience would of been a 6.
Food was fantastic but the service was not that great despite the staff being very friendly. When we took our table at 6.15 (we were running a little late) we were told we would have to vacate our table at 6.15 which at the time seemed fine. However it took a while for somebody to take our order and then when the food came up our starters arrived at the same time as our main course. Then after finishing and discussing desserts we were advised that it was gone 8 and that our table was needed shortly so that was that. It wouldn't put me off going back again but hopefully they'll have sorted the service out by then.
It’s a nice place to eat but had to wait a little too long for the food and it wasn’t even busy. Also there should always be a waiter that stays upstairs at all times as when I walked in I had to sit myself down and wait a while before anyone came. I had also booked a table online before coming but sat myself where I wanted to as no one was around.