Read reviews about Smoke Stop BBQ here! All reviews have been written by Quandoo users that have already booked and eaten at Smoke Stop BBQ. We try to be as transparent as possible by providing you with real guest experiences. Find out what other diners are saying about Smoke Stop BBQ.
an absolutely amazing service, great staff, great food, great atmosphere
Friendly staff ... fab food. Loads of food. You won’t go hungry
Beautiful, quality food, lovely waiter will return very soon! Bargain
As always fabulous food and service,just let down by that several items missing on menu.
I have been coming here for a couple of months now. However this was the first time I have been disgraced by customer service in my entire life. I may sound overly dramatic but after a rubbish week my partner and I decided to come here to try and pick ourselves back up. I originally booked the table for 8pm however the booking email afterwards confirmed 8:15. That’s fine however not everyone checks their emails. Anyway we arrive at 8pm just incase, it wasn’t until roughly 8:30 we were stood around waiting for a table. Another half an hour goes by after being sat and told someone would collect our order after ten minutes. All in all their was between three to four tables empty when we first walked in. Staff members LOOKED (being the key word here) like they were taking their time, a few staff members standing around talking. Nobody came to apologise after an hour of being there. A simple “excuse me for 5 minutes, I apologise for the wait however I will be with you shortly” I worked in customer service and hospitality. A simple acknowledgement would have gone a long way. My partner decided enough was enough and to leave. At this stage it was 9pm and we still hadn’t eaten, a staff member came and said “sorry” however my partner decided to get up and leave as he didn’t want to wait any more time for food to arrive. I complained about this and had some gift vouchers as an apology. But now myself and my partner don’t even want to go back. For us getting customer service wrong by the majority of staff, is enough for us not to go back. The (I assume manager) said “I apologise about this, however you have been coming here a while and this is the first time you have seen us this busy” while that isn’t exactly true. I have seen this place busy before. But we have not been ignored by staff before, maybe if theirs a wait to say at the door that orders are a bit backed up. Also to charge people for a “big blue” for it to be the same cans of bubblegum pop you can get in the chip shop, is a tad rubbish. If it was busier I would understand. But their was a few tables free. We stared at them. If this was for people who booked at an earlier time, the reservations should have been released: they obviously double booked the venue, so why would people book if you still have to wait? We ended up going elsewhere in Shrewsbury as it was 9pm and had not of eaten from lunch time on the premise of coming here. Especially as I had concussion in the week and it physically hurt to stand up. All in all even with the £20 voucher we won’t be back. I’m probably going to be hated. But save your money and time
Great parking and lots of outside seating. Inside was spacious and we were greeted straight away and shown to our pre-booked table. It was relatively busy but we ordered drinks and looked over the menu. Great choice of meals concentrating on burgers and ribs with lots of sides. Vegetarian options also available. We ordered food and our drinks arrived. Just to say the drinks menu is amazing! Whilst waiting for our food the music seemed to get louder so we asked to be moved. This was accommodated without fuss, I would recommend the booths that we were moved to. The size of our meals was incredible, and the quality of the food was excelent. Friendly service too. FYI.. Check in online on Facebook and you'll get 10%off your bill! HIGHLY RECOMMENDED ❤️
I rang to check they could deal with my food intolerances to gluten and lactose - they were great and adapted the menu to suit my needs. There were three generations dining together and they met all of out needs. Our server was delightful and couldn't be more helpful and knew the menu well. The guy on the till could have been more friendly - no eye contact and a little abrupt. That said we had a fabulous time, we weren't rushed on, loved our food, facilities were clean and would definitely recommend it.
I love this place, I love the food, the staff are always quick and on their toes. I don’t know who came up with the idea to have marshmallows on a burger but honestly? It’s delightful! Only down thing is the seats aren’t comfy. Not a major to put me off but it does hurt ones rear end!
The food is always amazing and the staff always seem happy and go out of there way to help you. We had a little one with us and even stood taking our order the guy was interacting with Austin :) starting to become my favourite place ... twice in two weeks already haha!!
Food and venue was lovely. However the service was very slow. The smoke stop could do with a few more team members. We waited for a good 25 minutes before someone came to take our order. When it was time to leave they did reduce the bill as we had advertised them on the Facebook page to get discount. They then discounted more for our wait time. Other than that lovely food and setting. Proper American Diner🤗