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Was a good place to eat, enjoyed the service. A
Once again, we had a really lovely lunch at Brasserie Vacherin, Croydon, together with our friends. The staff are delightful, as is Malcolm John, the Chef and owner. Our lunches were delicious and plentiful and the restaurant itself has a nice ambience. Very happy to recommend.
Excellent welcome, even though we were early. The food was excellent, especially the lamb shanks. Service throughout was excellent and attentive. Will definitely be going back.
Lovely food and great atmosphere. This was our first time at Brasserie Vacherin for a birthday celebration. Worth noting that they add service automatically, though we were ok with this. We'll be back!
Empty restaurant -no lunchtime buzz despite the attractive décor and reasonably priced lunch menu. Brilliant service from the waitress, very friendly and attentive. We ordered the 3 course set menu using a Groupon. Steaks for mains, mine with a béarnaise sauce that shockingly burned my mouth and throat on taste (not heat, but a complete vinegar overload). Unfortunately I had already poured the sauce all over the steak before tasting it, so having taken only one bite I politely sent it back to the kitchen . The chef refused it, and the embarrassed waitress returned the plate to the table whilst trying convince me that béarnaise sauce was supposed to taste of vinegar...then hurried away. I pushed the plate to the side to make it 100% clear that I would not be eating it. They spent spent 5 min watching me not eat...then he eventually agreed to replace the meal (but at my request sans béarnaise sauce!). I travel to Paris frequently for work and luckily get to enjoy tasty authentic French cuisine regularly. Initially I thought this would be a local gem...sadly not. The food at Brasserie Vacherin - Croydon was a let down.
Four of us visited the Brasserie Vacherin to celebrate my sister-in-law's birthday as it's one of her favourite restaurants. It was the first visit for me. We were greeted promptly and with a smile and chose a table by the window. They took our drinks order quickly and gave us some lovely bread with anchovy butter. We didn't have to wait long for the first course which all of us thoroughly enjoyed. The wild mushroom and chestnut pastry dish I had was delicious and perfectly cooked and my mum said she'd never tasted a better onion soup. Unfortunately after this things went awry. It took nearly an hour to bring the main course and nobody came to explain or apologise which is a shame as had they done so this would be a 6 point rating but that lack of good customer service really let the side down for all of us. The main courses were as excellent as the starters but we didn't bother with dessert because of the delay which was just as well as we also had difficulty in getting someone to take our payment. Perhaps this is the outcome of a restaurant including the service charge automatically as they know that no matter how they treat their customers it'll get paid anyway. Perhaps our experience isn't the norm and I would return as the food was so good but if the service is poor again that'll be the last time.
We arrived a little early but this wasn't a problem so we got seated very quickly. We were offered an aperitif and some bread which we ordered - one Pernod and one Kir Royale - the waitress said that the cocktails which included Kir Royale were on 50% off until 8pm. I thought this was a nice added bonus. When we ordered these she took our wine glasses away without asking if we wanted wine. She soon returned with our drinks. A little bit later she came back to take our order - she then told me that the Kir Royale wasn't on 50% and quite abruptly said "but you didn't know it was 50% off when you ordered it did you?" I was quite taken aback by her attitude which was very rude. We then ordered a bottle of wine and our meals. When the wine came out she had to get someone else to get the glasses as she had removed them earlier. She asked if we would like to taste the wine and I said I would. She poured a small amount (as is normal) for me to taste and I said yes it was fine. She then poured a glass for my partner and then looked at me and said "oh do you want some too?" I was really taken aback by her manner - way too aggressive for this role. Our starters came out a little later but we still hadn't received our bread. So we had to ask another waitress for it and it came quite quickly after that. Our meals came later on and i had ordered a side of mushrooms - however she had written it down as mash potato so this came out wrong. Luckily one of the other waiters replaced it for me with no problem. The meal itself was lovely and I can't fault the quality of the food and drinks. Our experience was just marred by the attitude of this waitress. It was a shame as everyone else seemed to have really good waiting staff - except us!
Great food and service as always. Lovely to be able to have the doors open last night as was so warm. Crab ravioli starter was delicious. This was the First time I didn't have the twice baked soufflé which is one of my favourite starters of all time. My husband enjoyed his Scallops followed by duck. Staff are great. Why the missing star? Smarten your ladies loo up! I shudder every time I go in there. One of the two taps has been broken for months the soaps dispensers are covered in gunk, the cheap plastic seat wobbles and the whole area needs a lick of paint. Malcolm John probably has never visited it he needs to take a look next time!
It's a shame. We have eaten here many times since the restaurant opened. This time there were 8 of us for a pre-Xmas celebration. The service was poor even though the restaurant was almost empty. Restaurant was cold until we asked for heating to be put on. One example of poor service occurred with the main course. The service bell rang but we were not served, so we assumed it was for someone else. Some time later the crockery for our starters were removed and our main courses were brought in. We mentioned this to the manageress who made no comment. Some of the food was quite cool but most people were hungry so ate it anyway. The worst issue was two rare steaks. I tasted mine and decided it was not pleasant at that temperature. The steaks were returned only to reappear re-cooked - obviously no longer 'rare' steaks. These were once again returned and replaced - this time with fresh pieces of meat. One was perfect, the other was one third gristle (the price of this one was removed from the bill). One portion of 'main course' risotto was so small we had to emulate 'Oliver' and ask for more. Bread was requested 3 times before any appeared. The only reason I am writing this review is that after so many excellent meals over so many years, on this occasion we had a very disappointing lunch. Our annual family get together always entails a meal in a good restaurant sometimes at Brasserie Vacherin (and its previous incarnation - Fish and Grill). We will think twice before revisiting but I am sure we will, as other visits had been very good.
Booked on the website and it guided me to the prix fixe menu and asked me to fill out my details for a discount voucher for first visit. I must point out that I didn't go looking for either of these things. When we arrived on the day, we were "greeted" by a rude waitress who told us we may not have the prix fixe menu as it was mother's day and that the voucher was also no good on the day. We sat down and she continued to be less than welcoming... also didn't show us the "mother's day menu" until we asked for it. This just made for a bad start! Had it not been for this, I may have rated the overall experience higher. The experience was however rescued by a waiter who decided to serve us instead mid way through. Politeness and service with a smile goes a long way and thanks to this waiter (I didn't catch his name) we did have a nice evening and enjoyed the food.