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Perfect food, great taste for a reasonable price along with a nice Tower Bridge view
Food and wine absolutely delicious! Waiter was personable, attentive and helpful.
I went with my boyfriend for a romantic dinner and it has been amazing. Staff very kind and friendly. Everything was perfect. Thank you to everybody
Food was delicious. Staff were very thoughtful. They wished my husband a happy birthday with a simple dessert plate without me asking for it just because they knew we were there to celebrate his birthday.
Unfortunately, the menu has changed at Gaucho, which is a huge negative for me. It appears to have been streamlined so a lot of what was previously available no longer is (for example, the ribeye medallions - 300g minimum of meat is too large a portion in my view). The restaurant was busy and the service was slow - this seems to be par for the course across the Gaucho chain now. We did have our table for a long time (probably beyond our cover time, to be honest) and when they needed the table back we were politely moved upstairs to the bar. However, the bill did not come with us and when we asked for the bill, the bar server asked us what we had consumed and how much we were expecting to pay.... in total, we asked for our bill 8 times. We did flag this to the manageress, who was an excellent hostess, and offered us a drink on the house to make up for it. We had an enjoyable evening overall, but after 2 less-than-optimal recent visits to Gaucho (at this branch and at the O2), I don't think I will be returning again.
Gaucho was *delightful*, with extraordinary food and very accommodating staff that worked hard to make a 40th birthday special. Alberto was especially welcoming and took special care to make our 8-year-old laugh during what I'm sure seemed like a dull adult occasion. Our steaks were expertly prepared, and the dulche de leche cheesecake with marshmallow was like a creamy s'more. Outstanding.
The atmosphere was really nice at the restaurant and if you like very traditional steaks that focus more so on meat flavours rather than marinating to enhance the meat then this is the place for you. I am not sure it was worth the value of what we paid as it was very busy so customer service experience started decreasing after we had our meal. I really appreciate James the manage and Christian our waiter trying their best to make the experience special. Food was good quality and well presented.
The food was good albeit a little pricey. The staff very welcoming in particular our guy Robbie. I much prefer leaving my "Tip" in order that I can reflect the standard of service and how much my friends and I have enjoyed the evening rather than being hit with a £60 service charge. That said we did have a very nice meal and an enjoyable night.
It was my birthday, i asked for a window table (the views was thr main reason for me to go there) , and even if there gave us a window one, it had a column in the front, so no very nice views (there wew others tables available). The food was not bad, but for the price i expect more. The service was very good. I felt a little bit bad because i saw how they offer a free dessert with candle for other people who had birthday, hut they didn't offered it to me... Even if the hostess apologised about that, was so disappointing. I wouldn't come back.
On one hand, the steaks and mushrooms were excellent. The cheese bread is dreamy! On the other hand, there were some unexpected extra surprises... a 12-1/2% discretionary (?) gratuity for our party of 3, getting still water in a bottle at $4/bottle when wanted tap water, $2/steak sauce (sometimes it’s included - sometimes not). As a customer, I’d like all of the extras explained clearly upfront. Overall, a good meal.