Hot 'n' Juicy Shrimp - Dulwich

I've been coming here since opened the food is always on point and always had good service. Had the happy hour mini shrimp boil and mini mussel mania today and boy was it worth it. The restaurant seems to have a new manager and servers apart for the guy at bar. To say the service was slow and poor is an understatement, we 2 adults and teenager got our food about 10 minutes before our 9 year olds came out which was so annoying and she was very upset by this. Once we had finished our food we started packing up what was left the teenager ordered two portions of prawns, only ate half of 1 so we packed takeaway containers. When I picked up the untouched portion there was a hole in the bottom of the bag which resulted in the sauce spilling all over me. I spoke to the manager and complained about this and asked if they'd cover my dry cleaning bill, with that she told me that they provide bibs to keep clothes clean which I acknowledged and said if I had dropped the food on me due to being a messy eater I wouldn't of complained, but it was down to a faulty bag, even the server couldn't believe it and brought another bag to place the food in. We ordered some takeaways before we finished eating which took ages to come, the first lot was brought out to be eaten even though we told the server they were for a takeaway so they were taken back inside to be put in containers which was fine. Whilst waiting for my food to be packed for takeaway they brought my friends takeaway which had no labels and mine too, we were now confused wondering what was what. The takeaways eventually came back out but was given to the table next to us, luckily they realised and pointed her in our direction and we were given their drinks instead. When the food eventually came out there wasn't any labels on some items, I asked the server what was what but said she wasn't sure, but we'd figure it out when we got home, I explained to her we were going to 2 different addresses so she then took the food back inside to ask the chef what each dish was which took over 15 minutes to come back to us. I was absolutely fuming by the time we left and what annoyed me most is that I told my friend how amazing the food and staff are here, and this was her first experience. I've never had a negative word to say about this place until today. Management team may I suggest that you carry out some form of training to get the staff to the standard of your previous employees as they were amazing. I'd hate to see such a beautiful establishment loose their good name due to mine and other diners shambolic service today.

As we walked in no one acknowledged we were waiting to be seen for a table. Finally a lady checked us in and I found her attitude quite blunt as she told us we have the table till 7:30. I get that’s standard timing for tables but no need for the blunt tone. Ordering food on the app quite simple. Food came and was expecting high standards from reviews watched on social media however disappointing. Prawns were soft and mushy meaning they were almost gone off, prawns and lobster tail were not clean. Mac and cheese basic, the crab dip was nice but overally rated online. The best thing purchased were the shrimp sliders and the flavour of the classic sauce that’s it. Very annoyed that service charges were not shown before I paid online, I would not have paid that.

Was an absolute vibe! Defiantly recommend 10/10 experience!! Great food

Super Erfahrung. Das bestellen ist eher kompliziert und vorher bezahlen! Tja… Aber ganzen ok👍🏻

both the food & service was 10/10 definitely going back soon!

had an amazing time at the restauraunt. our waitress was so kind and accommodating - would love to come back. great value for money and quality food! best seafood boil i’ve been to

Food was amazing and service was great staff are friendly and welcoming

The food was delicious. The lobster was well cooked tender and full of flavour. Our waitress Olivia was such a delightful young woman, she was polite, friendly and a real asset to the restaurant. My only issue is as a party of 4, if we purchased our meals separately we each would pay a £6 service charge, which is just added on and then just before check out you are asked if you would like to add another tip!

Food was amazing and service was exceptional loved it and children enjoyed their meal and ice cream will defo go again.

I visited before and had the best experience I decided to bring my mom and sis for their birthday the hospitality wasn’t giving wasn’t attentive food was medi over done the manager spilt my drink and no replacement they was very rude about it I just didn’t like the experience this time we travelled for this and was very disappointed they said they wouldn’t come back

It has been the second time I’ve been there and I just loved it in everything. The people the foods everything is amazing.

Hot & Juicy Shrimp was amazing my friend and I thoroughly enjoyed the food. It was fantastic service was amazing

First time but we loved it....just not the £16 surcharge

Had a lovely visit today with the little one, the food was really nice and the staff were very helpful and friendly especially Elisa, Josh and Shenia. Thank you for going above and beyond today we will definitely be back.

Didn’t like the fact that you have to pay via your mobile before you dine and that there was a service charge included before I’d received such service. I prefer to pay after I have dined.

Very consistent, always nice would definitely recommend I got extra hot classic sauce seafood boil

Great meal! Team was attentive as always and ensured my mum had a fabulous 70th Birthday 🎂

Husband and I enjoyed our meal, lovely experience food 10/10

.Unfortunately, I found the service lacking in professionalism. Upon our arrival at 8 PM, the waiter informed us that we needed to vacate our table by 9:15 PM. This made us feel quite rushed during our meal, detracting from our overall experience. I believe it would be more appropriate to communicate such time restrictions at the time of reservation. This would help set clear expectations and allow guests to enjoy their dining experience without feeling pressured.

Amazing service and food has lots of flavors. My mom and I had a great experience!

Food was great, the only annoying thing i will say is that its a bit tight in the restaurant.

the amount of food wasn’t worth the price you pay and i didn’t get what i ordered

The food was great, I just wish I had ordered more

It was a lovely experience for the first time, we enjoyed our meal.

The staff was really polite and customer service was great, the food was great and full of flavours.

Very good and friendly ,food was served quick and nice

Lovely evening out its my 3rd time but my kids never been i took them and they enjoyed it

Nice food and very good service, but not the best seating

It was good thank you, staff was attentive and made sure we were served in a timely manner

Very tasty and delicious food ! Staff were attentive and helpful and made us feel very welcome.

We actually booked last minute. I’ve always wanted to visit, but it’s like an hour from mine during rush hours. I can finally tick this off my list. The cocktail was good & the food.

The food was great and we will definitely be back

The food was amazeballls!!! Service was super quick ! Staff was even more outstanding! We missed our initial reservation time but when we called they were quick and eager to make accommodations for a later time! From where we came from, it was a bit of the distance to get there but the food is totally worth it !!! Would definitely give it a try and recommend

Best seafood boil. Friendly staff. I just love it. 😻

Staff was polite and helpful but considering there was a high service charge they didn't do much then bring our drink you order ur food via the app so I wasn't happy about that the food was ok lobster was hard to get out and hardly any meat in the crab

Food was good , could do with the option of bread etc.. to soak up that lovely classic juices from the boil bag

Good restaurant. Food was nice and service was attentive. We will definitely be back

The food was alright, however to charge people £6 per person for service fee is ridiculous. The service did nothing special. We ordered with our phones, waited for the food to come and then ate. Only time we really interacted with staff was when we entered and when they took our drinks order.

Amazing food, amazing service, great ambience - highly highly recommend

Lovely atmosphere & great & friendly customer service. The food was really good to.

I have come to Hot n juicy 3 times now. This was the worst experience I’ve had yet. Usually we come on the weekends and it’s busy but the staff are always welcoming, very professional and bubbly. However , on my recent visit the waitress was very dismissive, rude and had an attitude. We waited a long time for our food and some items for the seafood boil was missing. To makes matters worse we asked numerous of times for cutlery to open the crabs which was ignored by the waitress which means we had to wait for ages to eat. When we finally received the bill the waitress was rude and had an attitude, stating she doesn’t have time to separate our order and we should figure it out ourselves and that she’s been working all day. I’m sorry, but this is unacceptable. We all have jobs and no matter your own personal circumstances you shouldn’t make the customer feel uncomfortable and disrespected. I’m hoping this was a one off but this was my worst encounter with the restaurant so far. The food was amazing as usual but the encounter with the waitress and the service made the whole experience negative.

The food tasted bland. The service was TERRIBLE! Had to ask for cutlery. Ordered a classic Hot n Juicy seafood boil and it came without any crab in it. After I asked the waitress for the crab, the lady brought it 30secs later, cold. The cocktail was nice but lacked alcohol. Felt rushed by the waitresses to hurry up, throughout the whole dining experience. Feel robbed of my money.

Very basic ambience Barman looked bored on his phone. The girl that served us had dirty clothes and quite messy in appearance., but was lovely. Food was bland and over priced. I won't being going back.

Excellent, I tried the wings for the 1st time and they were delicious!!!!

Easy to find. Great experience. There was an issue conencting to the internet but the staff were super helpful. I would go again

Good service fantastic food nice vibe as well. Would go again

Ok the room was cold there was a small heater that was at the bar area which the staff was closer to it. Pablo knew how to do customer service

Good service will go again soon! I recommend you to go

Food wasn't cooked with sauce so lacked the full depth of flavour

100% excellent , perfect 🤩 very nice place and staff was amazing, 100% 💯