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4.6 /6 Excellent 140 Reviews

Jackson + Rye - Richmond

Richmond American £££ +100
1 person
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About Jackson + Rye - Richmond

In-the-know foodies and hip Londoners can all confirm that Jackson + Rye is an exceptional location for dining and drinks, and we couldn’t agree more. This place is as good as it gets for American cuisine, with all-day breakfasts and hefty portions ensuring that you’ll always leave feeling satisfied. From their location at Hotham House on Richmond’s Heron Square, the crew at this down-to-earth restaurant and bar work tirelessly to bring you food that’s comforting and sophisticated at the same time, with cheerful service much like that of a cosy diner in the States. Of course, you’ll find plenty of different whiskies on offer here, plus incredible cocktails that will delight even the most experienced drinkers. Busy from open to close, Jackson + Rye is best visited after reserving in advance.

Opening Hours

  • Monday 08:00 - 23:00
  • Tuesday 08:00 - 23:00
  • Wednesday 08:00 - 23:00
  • Thursday 08:00 - 23:00
  • Friday 08:00 - 23:00
  • Saturday 09:00 - 23:00
  • Sunday 09:00 - 22:30
Jackson + Rye - Richmond, 1 Heron Square, TW9 1EJ London

Further Information

From the early morning hours until late in the evening, the folks at Jackson + Rye’s Richmond location are dishing out the good stuff and, thankfully, they’re showing no signs of slowing down. With six locations in the city, this London restaurant franchise has grown into one of the capital’s most well-known names and a trailblazer in London’s competitive culinary scene. Found just a stone’s throw from the Thames and close to the Museum of Richmond, the restaurant is ideally located right in the heart of the area at the stunning Hotham House on Heron Square.

Whiskey may be the speciality at Jackson + Rye, but the cocktails, beers and wines on the menu are perhaps just as popular. Featuring everything from American IPAs to drinks like the bar’s special Maple Negroni, this happening hangout has something to please any palate. As far as the food goes, Jackson + Rye’s traditional American dishes are your best bet, especially their fall-off-the-bone smoky rye-glazed pork ribs or the Southern-style buttermilk fried chicken with spicy slaw and Cajun sweet potato fries. If you manage to save room for dessert – and we sincerely hope you do – you’ll be spoilt for choice with sundaes, sorbets, cakes and cobblers galore. Stomach growling already? Don’t wait another minute – Jackson + Rye is just a reservation away.


140 Reviews

4.6 /6 Excellent 140 Reviews
Waiting Time: short
Atmosphere: entertaining
Noise: quiet
Service: friendly
Quality/Price: cheap
Food: delicious
44 6
50 5
16 4
12 3
12 2
6 1
2 reviews so far 6
28.05.2017 23:54

Good food, excellent service and great table by the window. Loved it. I always enjoy J&R as the staff smile and go the extra mile to be helpful. And the buttermilk chicken in a brioche bun is delicious!

1 review so far 6
22.05.2017 14:04

Grrat food and great service. All 4 of us thoroughly enjoyed our meals. I enjoyed it so much, I have already booked to go back with my husband.

1 review so far 6
19.05.2017 08:44

Wonderful service and the food was amazing. Couldn't fault it. We will definitely be back and give the rest of the menu a go. Great location too

1 review so far 6
16.05.2017 08:32

Excellent service and outstanding value for set lunch. Beautiful setting overlooking the Thames also good for people watching. Tasty meal not too heavy for lunch.

1 review so far 5
16.04.2017 16:26

Very nice welcome from the Receptionist. We were given a very nice table at the front of the Restaurant overlooking the river. We were attended to promptly. I ordered The Forager which was absolutely delicious, and a generous helping. I asked that my eggs be flipped over, and they were. My husband ordered the Pulled Pork but the waiter came back to the table to say that there wasn't any left. This was the only hiccup. He ordered the eggs benedict with lightly poached eggs, and indeed they were. I had the strawberry Bellini which was delicious and quite reasonably priced. The waiter was very friendly. We like this restaurant and will definitely return.

1 review so far 3
11.05.2017 09:05

Nice vibe to the restaurant as an upmarket TGI American concept. Service ethos good but even though only half full, we were kept waiting for starters and then mains. Once you have to ask where the food is, it changes the relaxed feel to a family meal. No apology offered and staff certainly didn't pre-empt the problem by approaching the table with an apology and reassurance despite seeing we had been waiting 15 mins etc for easy starters. When asked, we were told some food was ready on the pass but they were still waiting for other dishes to be completed before all of it could be served to us - hardly a professional response as guarantees something will be cold. So this was a kitchen problem, handled badly by front-of-house staff. Cost for 5 was £180 which is a fairly large bill for an average experience. Very unlikely to repeat visit.

1 review so far 4
09.04.2017 17:55

Staff were great managers very helpful. Our food wasn't great this time. But we were not charged & puddings complementary. I think the restaurant was very busy so may be that's why the food wasn't too good, my chicken burger came in a wholemeal bun which was dry, I'm thinking they had run out of brioche buns therefore the wholemeal bun, and the chicken a bit dry as well. 2 of my friends didn't really eat their meal. Last time we went to this restaurant the food was good. So not sure what went wrong. But as I said the staff were very good and helpful.

1 review so far 5
16.02.2017 07:17

We had a great time and a delicious brunch on Sunday. We had a lovely table by the window facing the river Thames. I don't remember the name of our waitress but I am sure she was from Texas, she was very friendly and extremely helpful. The food was great. The ribs could be a little cheaper but the rest was amazing, I had the banana pancakes and the cheese omelette with potatoes, yum!

1 review so far 3
23.01.2017 20:20

I have been there a couple of times before and have always really enjoyed my meal however this time the food was very average. I had the short rib and it was really dry, I think previously they served it with a sauce however this time there wasn't any. My friend had the pork ribs which were also very dry and quite hard to eat because of this. Our waitress was really lovely and so helpful but our starters and main did take quite a while to arrive. I'm hoping they were just having an off night and things might be better if I return.

1 review so far 2
01.04.2017 14:38

We had booked a table for 2. When we arrived 15mins early we were given a table that had been squeezed next to the bar where all the staff had to squeeze past with empty glasses. Ordered brunch, pancakes and heuvos rancheros. After waiting for an hour and ordering 2 los of drinks to keep us going the waiter said their had been a problem and our order was forgotten. When it did arrive another 25mins later the pancakes were good and fresh but the heuvos rancheros had clearly been sat for ages with cold eggs. I ended up asking for him to speak to the manager as we wete charged full price and a service charge. In the end they removed the service charge and the pancakes (which they had overcharged for as charged for a more expensive item than the one we ordered and received). First visit and extremely disappointed.

1 review so far 5
27.02.2017 15:36

Great experience! We'll be back often! :) Things to improve: Avo Ricotta salad we had to start had half an avo - we had ordered it again as there was a decent amount of avo (at least a full one) on previous order. Double Rye arrived single, without ice, then with ice in and not on the side as requested.

1 review so far 5
01.03.2017 18:41

A very good place to spend a cold and rainy lunch time. Good views, tasty food with a decent deal and friendly and efficient staff. The only thing that was not quite right was that one of the main course options was not available (apparently some of the ingredients for the new menu had not arrived). Overall a success.

2 reviews so far 4
08.04.2017 19:48

The food was tasty, portions were too light, I felt hungry when I lefts I had the salmon fillet, the filler was deep fried, there wasn't much quinoa, and it was just a bit average. My dad had the avocado and ricotta salad, again was way too light. Like I say, food was tasty but it was overall a bit disappointing. I won't be recommending or coming back to this restaurant anytime soon.

2 reviews so far 6
20.03.2017 18:56

Very reasonably priced lunch - main course and glass of wine. Lovely table at window and a perfect place to meet a friend for lunch. Good selection of food to chose from the menu. We enjoyed our baby back ribs and mushroom pasta - such good value.

1 review so far 4
13.03.2017 13:51

Was fine. Food was okay but nothing I would rush back for. Buttermilk chicken was delicious but fries chewy like they had sat in cold oil and were then reheated. The brioche bun had nothing on it and there was no salad that was not ordered on the plate. May just be me but i expect lettuce and tomato min on a burger. Service was okay albeit a little slow.

2 reviews so far 6
09.04.2017 19:31

Hubert our waiter was knowledgeable about the wines and food menus. He made us welcome and the service was excellent even though the restaurant was full and it was a Saturday night. Our food was tasty and delicious. Wines very good. Will return and recommend

1 review so far 5
28.05.2017 09:05

Exceptionally busy due to events which meant there was a considerable wait. There was no forward by of any delays and we did have to ask on progress after a long stretch. Thankfully we had no where to be.Having said that the staff were apologetic and updated the bill to reflect. Food was lovely.

1 review so far 5
27.03.2017 07:15

Lovely first time visit at Jackson & Rye. Went with my daughter for mothers Day. Had a lovely table near the window with great river views. Staff were very pleasant and attentive without being intrusive. Food was great - I had the fillet steak which was cooked to perfection. Definitely will visit again.

1 review so far 6
18.03.2017 18:48

Amazing service - very attentive waitress who was friendly and checked on our food and wine, she was very attentive at all times. We had a specific dietary requirement at our table, our waitress checked and confirmed all was okay with Chef.

1 review so far 6
12.05.2017 08:20

Went for my brothers 18th birthday. Service was great, best one we've had in a long time, waiter was very friendly and quick. Food was very good, but some portions were a bit small, so having starters before was good idea

1 review so far 6
03.02.2017 07:58

Excellent service - staff friendly however sometimes they would not give you a chance to be social and keep asking you if everything is ok - after all dining out is a social experience and not just about eating food

1 review so far 6
05.03.2017 20:11

Very pleasant and efficient service. Very spacious so you don't feel like you're on top of the people eating next to you. And of course the food was great - we got the baby back ribs and a sundae.

1 review so far 4
26.03.2017 09:21

My friend who I went with ordered squid for a starter and had what tasted like two bits of chicken in it.. she mentioned it to the waitress who confirmed it could have been. We did expect something be taken of the bill but nothing was said. Overall it was a nice experience.. I will definitely go back..

1 review so far 1
13.05.2017 19:04

Arrived to be seated in a corridor where people were struggling to get past us with trays of food and drinks , had to move my chair to let someone past with a pushchair . We asked to be moved and were moved to a more comfortable and appropriate seat . Not the fault of the restaurant but we were then seated next to a group who had 4 screeching toddlers which was very disruptive when trying to enjoy lunch with friends . We ordered our 4 drinks , the wine I chose which was Pinot Grigio from the menu was not available , my other choice arrived , but the other 3 drinks didn't appear until I asked a waitress , we spotted the tray of drinks sitting on the counter , no one had noticed them or made any effort to check up who they belonged to . Our waiter was new and a bit nervous and was helped out by another member of staff . After a very long wait our food eventually arrived . The food was fine and the rest of the service was taken over by a more experienced waiter . Found the whole experience a bit dull ,the other 3 guests had never been to Jackson & Rye , don't think they were very impressed ,can't say I will be rushing back there again .

1 review so far 6
02.05.2017 11:55

I come here every time I head to Twickenham, why, because the food is great, the location is beautiful, the staff are really friendly and attentive and the atmosphere is fantastic, really can't recommend this place enough.

1 review so far 6
08.03.2017 09:46

The service was brilliant, we rang ahead to say we were stuck in traffic and they were very good about it and kept our table for us. The food was amazing and the restaurant itself was wonderful!

1 review so far 6
16.05.2017 00:28

We had an absolutely amazing time! The food was delicious, the staff were incredibly attentive and knew the menu very well. Excellent recommendation on the Lovechild cocktail! Thanks for a great evening Jackson and Rye Richmond

2 reviews so far 5
26.04.2017 14:00

Food was very nice. We ate from the fixed price menu and there was a good variety including healthy options. Good value for money. The service could have been a little faster but we weren't in a rush so it wasn't a problem.

1 review so far 6
16.04.2017 08:03

Menu choices were great and all our food was delicious. Our waiter was excellent and very attentive. The restaurant itself was beautiful. Great restaurant experience from the moment we stepped in and till we left.

1 review so far 6
24.04.2017 12:12

Fantastic location along by the river front. Had a great brunch at Jackson & Rye, delicious food. Would have liked there to have been more variety of fruit smoothies on the breakfast menu though.

1 review so far 6
10.03.2017 17:22

Great food and really lovely staff as usual. Some of the chips came up not very hot but this was dealt with very professionally and without fuss. Will be returning without a doubt.

1 review so far 5
29.01.2017 17:06

Delicious food and great atmosphere. Staff very nice and helpful, but we sometimes had difficulty attracting their attention as they didn't look around as much as they could have done. But overall, a good experience and would go back.

1 review so far 6
05.02.2017 17:19

A great experience. Slight confusion with the mains but the waiter gave us a toffee pecan pie on the house to make up for it. A kind gesture that actually wasn't necessary.

3 reviews so far 6
15.04.2017 10:45

I love this place! Great food, brilliant virgin Mary's and lovey, friendly staff. Plus it's right on the river so if you get a seat by the window the views are gorgeous

1 review so far 5
23.03.2017 10:23

Great service, amazing food in lovely surroundings. The menu is traditional but with a few Interesting twists. We chose from the breakfast menu but all menus had desirable offerings. I would definitely recommend Jackson and Rye to friends.

3 reviews so far 6
25.02.2017 14:41

Love this place, great food, friendly staff and good location - what's not to like!! The huevos rancheros is the best for brunch and the coffee is pretty decent too! :)

2 reviews so far 5
30.03.2017 08:19

Great Mother's Day brunch! Staff were friendly and accommodated our young children. Great choice on menu, but would be even better if more choice for kids, in particular a cooked breakfast option (e.g a 'mini' farmers breakfast)

2 reviews so far 5
01.03.2017 15:20

The location, the staff and the decor of the restaurant were all amazing. When the food came that too was amazing, it made my mouth drool for like 5 minutes before I ate something. Thank you !

3 reviews so far 5
13.05.2017 16:33

Very nice Saturday morning breakfast. Great menu options, great food and great service. Also, atmosphere greatly enhance by the views of the River. Highly recommend Jackson+Rye for breakfast (and dinner for that matter, based on previous experiences).

1 review so far 2
13.04.2017 08:14

I'm usually really impressed but this time it was a real let down. - waited ages for our drinks (arrived after the food, only when I asked where they were). - ordered one of the egg dishes but wasn't impressed at all. - you can't put avocado on granary bread (it goes soggy and tastes like mush). Use sourdough instead like ALL other good brunch places are doing! - literally had one tiny rasher of bacon - not good enough. Quite disappointing overall and won't be returning for brunch at least.

1 review so far 4
16.04.2017 17:59

Love the food and you do pay for quality. Only feedback is on the steak. I had the 400g ribeye and all you get is chips. It's a bit sparse. Add some lettuce, coleslaw and tomato, it'll make it look ten times better for pence.

3 reviews so far 6
15.04.2017 15:20

Brilliant as always. Tried the shrimp burger today and it was really tasty, especially with a bit of chilly sauce :) the service was really good and never rushed. Thanks!

2 reviews so far 6
05.02.2017 18:40

Service was great and the food was amazing! But best of all the smoky Bloody Mary, just hit the spot. And the chocolate Sunday was to die for. Thanks :)

1 review so far 6
22.04.2017 13:04

My boyfriend and I went for brunch to celebrate my 22nd Birthday. We had a fantastic brunch with coffee and received great service! Lovely view looking on to the river

10 reviews so far 5
05.03.2017 17:59

Really nice food, friendly staff. I had the buttermilk chicken which was really nice, wasn't too keen on the dry coleslaw served with it m, but apart from that I would definitely recommend that dish!

1 review so far 5
25.05.2017 07:34

Great venue, great location, delicious food. Nice seating area both indoors and outdoors on the water, particularly stunning on a nice sunny day in Richmond. Lovely menu options, suitable for meat lovers and vegans alike.

1 review so far 6
03.03.2017 17:05

fairly busy but the service was still fast and friendly. The food was great and drinks were cold my friend enjoyed her coffee we had a really lovely lunch.

1 review so far 5
17.03.2017 18:47

We were greeted by very friendly, welcoming staff. Nice menu, food was enjoyed by each of us. Relaxed atmosphere and decor. This is a good place to have informal gathering with family and friends.

1 review so far 4
29.01.2017 14:56

Food is nice quality and served in good sized portions - except for the miserly piece of toast served with the breakfasts. Unfortunately the fruit juices are 75% ice, which is consistent with the American theme, at least. Kid-friendly and helpful staff.

1 review so far 6
19.03.2017 14:32

Great food, lovely staff, no waiting. Had something off the brunch menu which is always consistently good. Got a river view this time too, which is a bonus.