About Jackson + Rye - Richmond
In-the-know foodies and hip Londoners can all confirm that Jackson + Rye is an exceptional location for dining and drinks, and we couldn’t agree more. This place is as good as it gets for American cuisine, with all-day breakfasts and hefty portions ensuring that you’ll always leave feeling satisfied. From their location at Hotham House on Richmond’s Heron Square, the crew at this down-to-earth restaurant and bar work tirelessly to bring you food that’s comforting and sophisticated at the same time, with cheerful service much like that of a cosy diner in the States. Of course, you’ll find plenty of different whiskies on offer here, plus incredible cocktails that will delight even the most experienced drinkers. Busy from open to close, Jackson + Rye is best visited after reserving in advance.
- Monday 08:00 - 23:00
- Tuesday 08:00 - 23:00
- Wednesday 08:00 - 23:00
- Thursday 08:00 - 23:00
- Friday 08:00 - 23:00
- Saturday 09:00 - 23:00
- Sunday 09:00 - 22:30
From the early morning hours until late in the evening, the folks at Jackson + Rye’s Richmond location are dishing out the good stuff and, thankfully, they’re showing no signs of slowing down. With six locations in the city, this London restaurant franchise has grown into one of the capital’s most well-known names and a trailblazer in London’s competitive culinary scene. Found just a stone’s throw from the Thames and close to the Museum of Richmond, the restaurant is ideally located right in the heart of the area at the stunning Hotham House on Heron Square.
Whiskey may be the speciality at Jackson + Rye, but the cocktails, beers and wines on the menu are perhaps just as popular. Featuring everything from American IPAs to drinks like the bar’s special Maple Negroni, this happening hangout has something to please any palate. As far as the food goes, Jackson + Rye’s traditional American dishes are your best bet, especially their fall-off-the-bone smoky rye-glazed pork ribs or the Southern-style buttermilk fried chicken with spicy slaw and Cajun sweet potato fries. If you manage to save room for dessert – and we sincerely hope you do – you’ll be spoilt for choice with sundaes, sorbets, cakes and cobblers galore. Stomach growling already? Don’t wait another minute – Jackson + Rye is just a reservation away.
Beautiful location set on the backdrop of the river. Food delicious,cocktails to die for and reasonably priced. Staff very attentive. .will definitely go there again
Excellent food. Excellent service. Good choice of food on the menu. The Apple beneit dessert was incredible. Waiter was very friendly and looked after us all evening.
Excellent brunch menu. All delicious at a reasonable cost. Great service. Restaurant is in a lovely position overlooking the river. Friars car park just a 3 minute stroll away.
Our waitress, who’s name we did not get (Italian, tall with brown hair from Naples) was fantastic. Very funny!!! Food was tasty and the drinks nice!
Such a warm welcome from the team. I was about half an hour early for my reservation but was still seated & in a great spot by the window. Our waiter (I can't remember his name but he had lovely eyes!) was very attentive. We didn't have to flag him down once. He made recommendations for drinks & food which I always appreciate but the only thing that let him down is that he was a little too pushy. For example I asked for the steak, he kindly recommended the brisket, I said "but I really fancy the steak" which in my opinion is where it should have been left but he proceeded to encourage me to have the brisket. Happy to try new things I ordered it, ate it but didn't enjoy it as much as I would have done a steak. After dessert he recommended I have a whisky instead of the drink I initially ordered. I told him I didn't do whisky but again he insisted. Again.. didn't like it. He didn't charge me for it which was great of him but his pushiness made MY experience not as enjoyable. But he was a great guy & I always appreciate good service. He was lovely. I will be returning & ordering what I want next time.
Very nice welcome from the Receptionist. We were given a very nice table at the front of the Restaurant overlooking the river. We were attended to promptly. I ordered The Forager which was absolutely delicious, and a generous helping. I asked that my eggs be flipped over, and they were. My husband ordered the Pulled Pork but the waiter came back to the table to say that there wasn't any left. This was the only hiccup. He ordered the eggs benedict with lightly poached eggs, and indeed they were. I had the strawberry Bellini which was delicious and quite reasonably priced. The waiter was very friendly. We like this restaurant and will definitely return.
The portion sizes here are just getting small and stingier. Firstly, the food arrived very quickly - so quickly that you know it had been precooked and was just being held. The 'bubble chicken looked overdone and was quite dry. It was also very small pieces. This dish (priced at £12.75) said it came with coleslaw - it did but it must have been a teaspoon full on a small lettuce leaf. They used to serve their coleslaw in large tubs and you got a lot! They also serve this on a large oval plate so it makes the food look even stingier. This is a really cynical way of cutting costs. This dish is just not worth £12.75 It's a shame about this place because we have always loved their food but yesterday showed that after their big success, they start cutting down portions. Will certainly think twice about coming here again.
Nice vibe to the restaurant as an upmarket TGI American concept. Service ethos good but even though only half full, we were kept waiting for starters and then mains. Once you have to ask where the food is, it changes the relaxed feel to a family meal. No apology offered and staff certainly didn't pre-empt the problem by approaching the table with an apology and reassurance despite seeing we had been waiting 15 mins etc for easy starters. When asked, we were told some food was ready on the pass but they were still waiting for other dishes to be completed before all of it could be served to us - hardly a professional response as guarantees something will be cold. So this was a kitchen problem, handled badly by front-of-house staff. Cost for 5 was £180 which is a fairly large bill for an average experience. Very unlikely to repeat visit.
What a wonderful team! Completely accommodating. Excellent venue! We went there after our civil wedding service and they had run out of pancakes. We had in our mind that this was our first meal post the service and as we had already ordered a bottle of champagne, the manager applogised by not charging us for it. A completely generous move that kept our spirits very high! Thanks so much guys, we'll definitely be back.
Staff were great managers very helpful. Our food wasn't great this time. But we were not charged & puddings complementary. I think the restaurant was very busy so may be that's why the food wasn't too good, my chicken burger came in a wholemeal bun which was dry, I'm thinking they had run out of brioche buns therefore the wholemeal bun, and the chicken a bit dry as well. 2 of my friends didn't really eat their meal. Last time we went to this restaurant the food was good. So not sure what went wrong. But as I said the staff were very good and helpful.
Location, atmosphere and service was brilliant. Sitting at the bar drinking cocktails and chatting to the mixologists whilst waiting for our table outside was great fun. The food was nice, I had brisket beef which was delicious - but my partners steak arrived over cooked unfortunately. They were very good and offered to re-do it but we didn't have time so they took the charge off our bill. Overall a great night out, and good value for money.
We had a great time and a delicious brunch on Sunday. We had a lovely table by the window facing the river Thames. I don't remember the name of our waitress but I am sure she was from Texas, she was very friendly and extremely helpful. The food was great. The ribs could be a little cheaper but the rest was amazing, I had the banana pancakes and the cheese omelette with potatoes, yum!
I have been there a couple of times before and have always really enjoyed my meal however this time the food was very average. I had the short rib and it was really dry, I think previously they served it with a sauce however this time there wasn't any. My friend had the pork ribs which were also very dry and quite hard to eat because of this. Our waitress was really lovely and so helpful but our starters and main did take quite a while to arrive. I'm hoping they were just having an off night and things might be better if I return.
We had booked a table for 2. When we arrived 15mins early we were given a table that had been squeezed next to the bar where all the staff had to squeeze past with empty glasses. Ordered brunch, pancakes and heuvos rancheros. After waiting for an hour and ordering 2 los of drinks to keep us going the waiter said their had been a problem and our order was forgotten. When it did arrive another 25mins later the pancakes were good and fresh but the heuvos rancheros had clearly been sat for ages with cold eggs. I ended up asking for him to speak to the manager as we wete charged full price and a service charge. In the end they removed the service charge and the pancakes (which they had overcharged for as charged for a more expensive item than the one we ordered and received). First visit and extremely disappointed.
Great experience! We'll be back often! :) Things to improve: Avo Ricotta salad we had to start had half an avo - we had ordered it again as there was a decent amount of avo (at least a full one) on previous order. Double Rye arrived single, without ice, then with ice in and not on the side as requested.
A very good place to spend a cold and rainy lunch time. Good views, tasty food with a decent deal and friendly and efficient staff. The only thing that was not quite right was that one of the main course options was not available (apparently some of the ingredients for the new menu had not arrived). Overall a success.
lovely restaurant overlooking river at Richmond. service and attention very good. Food was good - we both had hamburgers that were cooked exceptionally well and very moist inside. the chips were also very good, WINE was very good - all in all a good inexpensive restaurant in nice surroundings.
The food was tasty, portions were too light, I felt hungry when I lefts I had the salmon fillet, the filler was deep fried, there wasn't much quinoa, and it was just a bit average. My dad had the avocado and ricotta salad, again was way too light. Like I say, food was tasty but it was overall a bit disappointing. I won't be recommending or coming back to this restaurant anytime soon.
Very reasonably priced lunch - main course and glass of wine. Lovely table at window and a perfect place to meet a friend for lunch. Good selection of food to chose from the menu. We enjoyed our baby back ribs and mushroom pasta - such good value.
Was fine. Food was okay but nothing I would rush back for. Buttermilk chicken was delicious but fries chewy like they had sat in cold oil and were then reheated. The brioche bun had nothing on it and there was no salad that was not ordered on the plate. May just be me but i expect lettuce and tomato min on a burger. Service was okay albeit a little slow.
Exceptionally busy due to events which meant there was a considerable wait. There was no forward by of any delays and we did have to ask on progress after a long stretch. Thankfully we had no where to be.Having said that the staff were apologetic and updated the bill to reflect. Food was lovely.
Hubert our waiter was knowledgeable about the wines and food menus. He made us welcome and the service was excellent even though the restaurant was full and it was a Saturday night. Our food was tasty and delicious. Wines very good. Will return and recommend
Lovely first time visit at Jackson & Rye. Went with my daughter for mothers Day. Had a lovely table near the window with great river views. Staff were very pleasant and attentive without being intrusive. Food was great - I had the fillet steak which was cooked to perfection. Definitely will visit again.
Amazing service - very attentive waitress who was friendly and checked on our food and wine, she was very attentive at all times. We had a specific dietary requirement at our table, our waitress checked and confirmed all was okay with Chef.
Went for my brothers 18th birthday. Service was great, best one we've had in a long time, waiter was very friendly and quick. Food was very good, but some portions were a bit small, so having starters before was good idea
Really classy place, fantastic service (they thought to provide maple syrup when they saw I had ordered a side of bacon), beautiful view over the Thames and fantastic food! Recommend the pancakes and the eggs if you're going for brunch :)
Such friendly staff and good food. All arrived quickly considering we went on a busy Saturday night, even managed to get the bar to whip us up some cocktails which weren't on the menu. Restaurant has a friendly, casual atmosphere
Excellent service - staff friendly however sometimes they would not give you a chance to be social and keep asking you if everything is ok - after all dining out is a social experience and not just about eating food
Hi. Although the restaurant was less than half full and there seemed to be plenty of waiting staff, the service was rather random and slow. Not what I've experienced before at J & R. Some of the food wasn't hot - fries that came with a burger for instance. They brought a wrong dessert and had to change it. The coffees came quite a while before the desserts. It wasn't our best experience of a J & R restaurant.
Very pleasant and efficient service. Very spacious so you don't feel like you're on top of the people eating next to you. And of course the food was great - we got the baby back ribs and a sundae.
My friend who I went with ordered squid for a starter and had what tasted like two bits of chicken in it.. she mentioned it to the waitress who confirmed it could have been. We did expect something be taken of the bill but nothing was said. Overall it was a nice experience.. I will definitely go back..
Arrived to be seated in a corridor where people were struggling to get past us with trays of food and drinks , had to move my chair to let someone past with a pushchair . We asked to be moved and were moved to a more comfortable and appropriate seat . Not the fault of the restaurant but we were then seated next to a group who had 4 screeching toddlers which was very disruptive when trying to enjoy lunch with friends . We ordered our 4 drinks , the wine I chose which was Pinot Grigio from the menu was not available , my other choice arrived , but the other 3 drinks didn't appear until I asked a waitress , we spotted the tray of drinks sitting on the counter , no one had noticed them or made any effort to check up who they belonged to . Our waiter was new and a bit nervous and was helped out by another member of staff . After a very long wait our food eventually arrived . The food was fine and the rest of the service was taken over by a more experienced waiter . Found the whole experience a bit dull ,the other 3 guests had never been to Jackson & Rye , don't think they were very impressed ,can't say I will be rushing back there again .
Good food, excellent service and great table by the window. Loved it. I always enjoy J&R as the staff smile and go the extra mile to be helpful. And the buttermilk chicken in a brioche bun is delicious!
The service was brilliant, we rang ahead to say we were stuck in traffic and they were very good about it and kept our table for us. The food was amazing and the restaurant itself was wonderful!
Staff were helpful and quick on a heatwave morning for birthday brunch. We sat outside but the chance was offered to migrate inside to the air-con tables. Food was good, drinks refreshing. Would go again and recommend.
I come here every time I head to Twickenham, why, because the food is great, the location is beautiful, the staff are really friendly and attentive and the atmosphere is fantastic, really can't recommend this place enough.
We had an absolutely amazing time! The food was delicious, the staff were incredibly attentive and knew the menu very well. Excellent recommendation on the Lovechild cocktail! Thanks for a great evening Jackson and Rye Richmond
Food was very nice. We ate from the fixed price menu and there was a good variety including healthy options. Good value for money. The service could have been a little faster but we weren't in a rush so it wasn't a problem.
Menu choices were great and all our food was delicious. Our waiter was excellent and very attentive. The restaurant itself was beautiful. Great restaurant experience from the moment we stepped in and till we left.
This was my first visit, going on recommendation from a friend. It was really good. The food was very nice but for me it was the cheery welcome and friendly staff which did it for me. And of course the view!
Great food and exceptional service from our waiter. We ordered the truffle mac and cheese, beef rib and my Mrs had the fillet steak, and perfect dessert with sticky toffee pudding and apple crumble!
Fantastic location along by the river front. Had a great brunch at Jackson & Rye, delicious food. Would have liked there to have been more variety of fruit smoothies on the breakfast menu though.
Great food and really lovely staff as usual. Some of the chips came up not very hot but this was dealt with very professionally and without fuss. Will be returning without a doubt.
Delicious food and great atmosphere. Staff very nice and helpful, but we sometimes had difficulty attracting their attention as they didn't look around as much as they could have done. But overall, a good experience and would go back.
brilliant food and fab service. We had the table by the window as requested and we were very happy. Everything was delicious as usual because we had been at the restaurant before
A great experience. Slight confusion with the mains but the waiter gave us a toffee pecan pie on the house to make up for it. A kind gesture that actually wasn't necessary.
I love this place! Great food, brilliant virgin Mary's and lovey, friendly staff. Plus it's right on the river so if you get a seat by the window the views are gorgeous
Food was delicious. Lovely restaurant but due to the hot weather outside, they turned the air con up so much that I was freezing. We left early as I was just too cold and not enjoying myself anymore!
Great service, amazing food in lovely surroundings. The menu is traditional but with a few Interesting twists. We chose from the breakfast menu but all menus had desirable offerings. I would definitely recommend Jackson and Rye to friends.
Love this place, great food, friendly staff and good location - what's not to like!! The huevos rancheros is the best for brunch and the coffee is pretty decent too! :)