Reviews of ZUKOA (38)
Read what people think about ZUKOA. All restaurant reviews are written by verified Quandoo diners. Learn more about ZUKOA before you go by getting tips and ratings from other restaurant-goers. With real-life reviews, you can see what other diners loved about ZUKOA and book a table with confidence!
38 reviews
38 reviews
- Most recent
- Highest rated
- Lowest rated
Great food as always friendly staff, big variety of dishes to choose from looking forward to visiting again soon.
We booked this restaurant thinking it would be great for birthday celebrations. The menu looks fantastic and so does the decor but the service we received was nothing other than diabolical. We arrived as a party of 11 (having booked 3 weeks prior) to no tables set up for us and being told to pull them in ourselves - not what you would expect when you’ve booked something? We then ordered our first round of drinks which looked fantastic alongside our starters. We then realised that a few drinks were missing, to which we chased up and had to wait 10 minutes for (in that time, the majority of us had already drank our first drinks!). We then were served our starters and were given FROZEN bread rolls alongside burnt sausages. We are not usually ones to moan but the bread was rock solid and the sausages were black. They rectified the bread by bringing out freshly heated ones which was good however no true apology was received. Our mains then arrived, some of which were lovely, but others, again, were burnt to a crisp. One of the burgers was so burnt we could not stick a fork through it. We handed this back and again NO APOLOGY from the waiter. A lady came over after a while and apologised but the lack of customer service from the waiter was terrible. More drinks were ordered and this same waiter then proceeded to pour a drink down one of my friends legs and did not even acknowledge him, he just grabbed a napkin and threw it at him. AGAIN NO APOLOGY. To say we were shocked is an understatement. Upon receipt of our bill, we then noticed that they had added the more expensive platter on there, not the one which someone ordered. A simple mistake which was fixed easily but by this point we had had enough. At the bottom of the bill there was an ‘optional’ £53 service charge. We always leave tips when we go out but the service we received here was terrible. We all split the bill and paid our share. A waitress questioned that there was money left at the end to pay in which we said no that is the service charge (clearly it isn’t optional then?) which we are not paying for this poor service. The waitress then proceeded to moan and gossip about us not paying the service charge. We are never ones to complain however I am absolutely appalled by this. They seemed happy to take our money but not happy to treat us with an ounce of care of respect. The lady with dark hair in a messy up do was doing her best to recover the situation however the waiters and waitresses did not help. We will not be returning here ever again.
Lovely food as always friendly and helpful staff and great value for money.
Nice food and service will back again and will recommend to my friend.
They gave our booking to another table waited an hour with a free drink that wasn’t that nice,then after getting the table waited half an hour for our food which also wasn’t amazing but was ok, my friend also called the restaurant prior to our meal as it was my birthday and wanted to make it special for me and they said they would do a birthday platter and did they no so overall very disappointing.
Unfortunately, I do not recommend this restaurant, merely because the music is extremely loud and neither the employees can hear the orders and not even the customers can talk during the meal due to an extremely noisy environment, due to loud music. The request was made to lower the volume of the song (this being more of a bar) and first it was said that they could not do it and after having asked to talk to the manager there then reduced the volume for minutes and soon it was increasing again. To be able to make my order, the waiter had to lean over so that there could be the request, what was supper uncomfortable. Space provides more of a bar atmosphere than a restaurant, so to speak. However, the food was very good. And the service provided was good.
Food was nice but a little expensive for what it was.the dj noise level was loud. The service was very good and tentative.
Great service for a very large party! Thank you 🙏🏻
Lovely food 2 course set menu £16 great value for money, the chicken satay noodles and Nutella cheesecake were amazing.
Great food, nice atmosphere, good service, recommend a visit here
Wonderful food and service. Had some issues with potatoes, not the kitchens fault as it was inside and they could not see it but they were replaced super quick. Highly recommended.
Delicious sunday roast good assortment of veg, the chicken was really succulent and the roast potatoes nice and crispy.
Great food and brilliant service, very good value for money
The waiter was so great with us! Attentive & friendly! We’re going again on 4th!!
Food was very good though service was a little slow.
Staff were great, very attentive but did not pester. Food was good. DJ I have to say was very underated. Great play list!! Great cocktails too. Arrived at 1.30 pm and did not leave until after 6, staff never pestered us to move on which was amazing. Thank you all so much.
Amazing food and service as always, the set menu is great value for money and very generous portion sizes. Definitely one of the best restaurants in Chelmsford.
Excellent meal, the visit didn't disappoint once again thanks 👌
The food, drinks and atmosphere was great. There was a group of 6 of us. The service was excellent. We will be back.
Delicious Piri Piri Chicken just the right amount of spice and the Chocolate Truffle & Raspberry Tear Cake was devine. Friendly staff very good value for money.
Drinks expensive Very tasty meal but small portions Could eat more
Great meal for the day and very tasty and delicious
Lovely decor. We booked for Mother's Day. Restaurant was very quiet. Slow service. Food arrived luke warm, although delicious. They took so long to clear out plates, as staff chatting with eachother. We left without having dessert. Won't be going there again.
Great value for money. Sadly there was not much available for dessert
Lovely restaurant, friendly and attentive staff and food was amazing. Very reasonably priced and varied menu. Definitely recommend
Awful atmosphere, miserable staff who didn't look like they wanted to be there. Slow service some of the food was disappointing. Emailed the manager there he offered a complimentary dinner and I am still waiting to here back from him weeks later.
Lovely place!!! very clean and staff were friendly. Highly recommend
Lovely staff and lovely atmosphere! Will be going again !
I love it here always a pleasure to eat here and the decor is so beautiful. However on this occasion the waitress that was assigned to us her first impression wasn't great . Once we had sat down she came over and said "have you order anything yet " in a very rude tone . Now normally a better approach would be "hi guys what can I get you started with today " or something along those lines. She also didn't take our starter plates away this was done by another waitress called Amy who was amazing! And how the first waitress should of been . Every time she would come over her body language and attitude was very negative like she didn't want to serve us. When we were very polite and respectful. Hope there can be a change in the future.
Friendly fast service. Meal was lovely prepared. Will visit again
Lovely roast dinner nice crispy fluffy roast potatoes, great value for money. Definitely the best restaurant in Chelmsford.
2 course set menu for £16 excellent value for money. Generous portion sizes lovely freshly cooked food, served by friendly and helpful staff.
Love this restaurant friendly and attentive staff.The Afternoon Tea is delicious nice mixture of savoury and sweet items will definitely be back for this again.
Love this restaurant always served great quality food freshly cooked. The set menu is excellent value for money with generous portion sizes.
Superb tomahawk steak perfectly cooked so tender, would definitely have this again.
Lovely Sunday roast the beef was really tender and the roast potatoes crispy and fluffy. Good atmosphere and friendly helpful staff.
Great value Festive menu delicious food and lovely friendly helpful staff well worth a visit.
Lovely restaurant great food, friendly and helpful staff, nice atmosphere and reasonably priced, will definitely be visiting again soon.