Brasserie Vacherin - Croydon

Beautiful venue, and fantastic staff, it's such a shame that I left feeling let down by the food. Although the starter (ham) and dessert (chocolate pot) were lovely, the steak I had for my main was so tough & chewy, it left my jaw aching and I couldn't finish it. Perhaps a bad day? Who's knows, I would be willing to try again but I definitely wouldn't order steak.

Lovely evening & really good food. The one small exception was the cling film in the anchovy butter! Lobsters looked very small for the money so we went with the Chateaubriand instead!

Very friendly staff who were charming and helpful when I knocked over my glass of wine! The food was good if unexceptional, with delicious well cooked scallops and steak. The Raspberry Bellini was fresh tasting and perfect for Spring. Perhaps a change to the menu, with less is more. Overall a good meal but a little overpriced.

Nobody offered to take our jackets on arrival. Waitresses seemed a bit hassled and we waited too long in between the starter and main meal. However we enjoyed the starter. The main meal was nice but could have been hotter. Music a bit too fast whilst eating.

This is one of my favourite restaurants. A very good menu, a very attractive ambience. Service is usually excellent and all that has stopped me giving maximum marks is that on this visit we requested water when our coffee was served but eventually, when none was brought, my companion went off to find a waitress to ask for it. I recommend this restaurant for lunch and dinner and for special occasions.

Very good food and some friendly personal service for a group of four. Chateaubriand expensive, but worth it. Also had a pretty good wine list.

Food and service was excellent - the background music was a bit too loud for our taste - price overall was average - would recommend

As always great food and service.Lunch is a good time to catch up with friends over a relaxing lunch and good wine.Bonus if Malcolm is the chef!!

It's a shame. We have eaten here many times since the restaurant opened. This time there were 8 of us for a pre-Xmas celebration. The service was poor even though the restaurant was almost empty. Restaurant was cold until we asked for heating to be put on. One example of poor service occurred with the main course. The service bell rang but we were not served, so we assumed it was for someone else. Some time later the crockery for our starters were removed and our main courses were brought in. We mentioned this to the manageress who made no comment. Some of the food was quite cool but most people were hungry so ate it anyway. The worst issue was two rare steaks. I tasted mine and decided it was not pleasant at that temperature. The steaks were returned only to reappear re-cooked - obviously no longer 'rare' steaks. These were once again returned and replaced - this time with fresh pieces of meat. One was perfect, the other was one third gristle (the price of this one was removed from the bill). One portion of 'main course' risotto was so small we had to emulate 'Oliver' and ask for more. Bread was requested 3 times before any appeared. The only reason I am writing this review is that after so many excellent meals over so many years, on this occasion we had a very disappointing lunch. Our annual family get together always entails a meal in a good restaurant sometimes at Brasserie Vacherin (and its previous incarnation - Fish and Grill). We will think twice before revisiting but I am sure we will, as other visits had been very good.

We were greeted politely on arrival and shown to a table In the bar area where we had drinks whilst waiting for our guests to arrive. Service was OK but every time we wanted a drink or to see the menu I had to find a member of staff to serve us. After ordering, we were told that two of our orders were not available. Table was very pleasantly presented and with ample room for four diners. Wine presented professionally. All food chosen from Prix fixed brunch menu. Starters of squid (chewey with little taste) smoked salmon (so thin almost see-through). Three main courses of traditional roast beef (well received) and chicken breast in tarragon and lemon (bland). Most annoying of all was that I went to order a second bottle of wine, only to be told that our first was their last!! Desserts and coffee followed. Overall an underwhelming experience in a restaurant I had previously visited and enjoyed.

We arrived a little early but this wasn't a problem so we got seated very quickly. We were offered an aperitif and some bread which we ordered - one Pernod and one Kir Royale - the waitress said that the cocktails which included Kir Royale were on 50% off until 8pm. I thought this was a nice added bonus. When we ordered these she took our wine glasses away without asking if we wanted wine. She soon returned with our drinks. A little bit later she came back to take our order - she then told me that the Kir Royale wasn't on 50% and quite abruptly said "but you didn't know it was 50% off when you ordered it did you?" I was quite taken aback by her attitude which was very rude. We then ordered a bottle of wine and our meals. When the wine came out she had to get someone else to get the glasses as she had removed them earlier. She asked if we would like to taste the wine and I said I would. She poured a small amount (as is normal) for me to taste and I said yes it was fine. She then poured a glass for my partner and then looked at me and said "oh do you want some too?" I was really taken aback by her manner - way too aggressive for this role. Our starters came out a little later but we still hadn't received our bread. So we had to ask another waitress for it and it came quite quickly after that. Our meals came later on and i had ordered a side of mushrooms - however she had written it down as mash potato so this came out wrong. Luckily one of the other waiters replaced it for me with no problem. The meal itself was lovely and I can't fault the quality of the food and drinks. Our experience was just marred by the attitude of this waitress. It was a shame as everyone else seemed to have really good waiting staff - except us!

Malcolm John is an outstanding and reliable chef/patron backed up by the excellent Anais front of house. Good value food and drink, especially with loyalty card.

Great food and fabulous service. The staff couldn't do enough for you and were very friendly. My husband and I will definitely return. Great evening had.

Great food great staff. A party of six and we could not fault it. Price was very reasonable for the great choice of menu. Very satisfied will definitely return and recommend word of mouth

went for valentines night and the sharing menu. Received a lovely champagne cocktail on arrival and then three delicious courses of chacuterie board, sea bream with cockles and chorizo (amazing!), and cheese selection. Service very attentive and lovely expereince. Would recommend and return.

Always a lovely meal and good service... delicious cocktails as well Best restaurant in Croydon and hope to try the others nearby too Thank you!

Excellent, good-value food, friendly , warm atmosphere and good service. A lovely place to go for dinner, with a bill of £110 (inc. service) for 2x starters, 3xmains, 2xdesserts and four drinks. Would definitely go again.

great food , great service, great people think that says it all. would always go there and will tell friends about it . try the brandy the way its poured

Excellent meal and service. Only reason did not give 6 is that background music played in restaurant is a little overpowering. Don't need 25 words.

Excellent service, excellent atmosphere, excellent food. Very pleased all round and made a lovely pre-Christmas treat! Would definitely go back and would highly recommend the place!

Very Good meal and very good service as usual. Look forward to our next visit on Friday the 23rd of December The staff are always ready to give a nice friendly welcome and are very helpful.

Really good meal and good service. Pretty good value for the quality of food too. Would definitely go there again and have recommended it to friends.

Wednesday evening , quite busy. Good service and well cooked food. A bit expensive. Would return but only when I have done saved up. Nice time.

We had a good meal, the service was prompt, the tables are not squashed in too tightly and the noise level was good so my deaf husband could join in the conversations. Not given top rating as the choice for vegetarians (one of our party out of 4) could have been better.

Very friendly & welcoming staff, lovely relaxed atmosphere, the food was extremely tasty & hot when served as well as nicely presented. I highly recommend Brasserie Vacherin

We really enjoyed ourselves at Brasserie Vacherin-it has a great atmosphere, friendly staff, amazing food and very nice cocktails! We will definitely go there soon again

perfect cooked sea bass, very tasty buttered mash, chocolate fondant cooked as it was suppose to be, generally amazing food, very nice, professional staff, excellent service

Service was excellent. The Food was very good, with the exception of my special, which was a little dry but still very tasty. The restaurant could have only been improved if the draft from outside was dealt with better.

When there twice before the name change and new management. I had promised my son to bring him there so I did as it was his birthday. I was not disappointed food great and service was fabulous as before. I would give it a six if we had stayed for dessert.

The staff were amazing however the food was very dissapointing. Ordered two roasts that came back with burnt vegetables. Would recommend the mango sorbet for desert. The best part of the meal for me.

'Monday night is steak night' (we hadn't known about it before we arrived) proved to be very good value as was the set price menu which one of us had. The three of us had different steaks, all beautifully cooked and delicious, and the cheese and shallot tart was an excellent starter. The 1/2 litre carafe of red wine complemented the food very well. Staff were very pleasant. Overall a great experience.

The food was excellent and the choice varied. The staff were very attentive. Good price for the quality of the food. Would recommend going. Lack of parking is the only downside and that is true for all the restarants in the area

Nice to find a goid French restauranto on our doorstep. Will definitely be going again in near future when we can. Very good meal and polite staff

Unfortunately this time the experience wasn't good, although the last time it was excellent. New chef and was very slow, in fact on entering restaurant a party of four were gesturing at us not to stay as wasn't good. We thought we would stay anyhow and it did get a little messy when another table of two suggested it was poor as well, but another couple on next table felt it was unfair of them to do this. A bit of an argument then ensued with both parties threatening to knock seven bells out of each other! Not great as I was there with my wife, 10 year old daughter and mother of 87! Anyhow things finally calmed down with one of the groups moving. It took 20 minutes before we were offered a drink, then starters took 45 minutes to arrive. When the main meals came, another mishap as everyone's but my meal turned up. Everyone had finished eating before mine had arrived. The food tasted good, but service was shocking and they just needed to be more informative or not take the bookings or AR at least turn people away, which they didn't. They didn't put service on the bill. Disappointing, would like to give them another chance as food tasted good, but service will have to improve drastically.

Our portion of steak was quite small. We wondered if it was because we had a groupon voucher. It was quite noisy. The service was great and good really good.

Had voucher for meal for 2 which meant we had to chose from set menu. They didn't have chocolate desert we wanted so instead we asked if we could have a chocolate fondant instead from main menu which they agreed to do for £1 each. It wasn't our fault they didn't have what we wanted but we still negotiated to have something else we like for reasonable deal. The service and food was really good as always.

The food was very nicely cooked, but unfortunately completely let down by the appalling service. We didn't order starters and waited an age for our mains to turn up. Then 3 steaks, long wait, then two more. Another wait, some sides, some sauces - we had to ask for the remaining dishes. All done in an off-hand manner, no apologies. Everything else very slow arriving, apart from, funnily enough, the bill! Go there if you like good cooking but don't care much how or when it arrives!

I rang to say I would be late for my booking and staff said ok.. A very welcoming atmosphere The cocktails were delicious would go again. ki

Starters a bit bland, although mains & desserts better. Cost a lot considering it was not amazing. Had to ask waitress to stop topping up wine glasses every 5 minutes. Restaurant half empty - not a good sign on a Fri night

We had a table of eight for 9.30 so main rush was out of the way however service was very slow. When the food arrived it was well cooked however my rib-eye was meant to be 250 grms, I would say it was under 200 grms