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Read reviews about Brasserie Vacherin - Sutton here! All reviews have been written by Quandoo users that have already booked and eaten at Brasserie Vacherin - Sutton. We try to be as transparent as possible by providing you with real guest experiences. Find out what other diners are saying about Brasserie Vacherin - Sutton.
Good food will return. Slow service but nothing to bad i guess
The service was slow. The card payment device wasn't working. The cuts of meat and fish were not the best. However, the atmosphere was nice and the waiters were pleasant.
This was the worsy experience i have ever had at this restaurant, to which i have been multiple time. So were do i begin, at the start we where sat at a table which had not been set, we ordered our meals and drinks to which 45 minutes late the starter arrived but no drinks, the starters were freezing cold and where sent back, we had to ask 3 different waiters and then the manager kevin for our drinks which two turned up and had to wait for another 15 minites for our bottle of wine . The starts then came around 2130 even though we arrived at 2000 the new starts were quickly eaten as we where starving and mains quickly cane afterwards , to which they were sent back the steak was stone cold and the mixed combo was freezing to the touch manager kevin was informed and took them away to be remade which cause one of us to eat on their own the new meals returned after the rest finished. To too it off the waitress that took our order returned 2 hours and 20 minutes later to ask if everything was ok to which we asked for the bill , the service tonight was appalling and the food was no wear near the value of £134. Which is what the meal cost.
A disappointing dinner. Booked to celebrate a special occasion, but service, food and atmosphere fell short. Might as well have gone to all bar one or another local bar/pub where at least I would have got and paid for what I was expecting. Not so for BVS hence the low rating. Feel duped by a restaurant boasting of its ratings yes unable to deliver on quality.
I like the food - but slow service seems to happen often here, which is a great shame. Even when the restaurant isn’t too busy.
Fantastic food and a lovely atmosphere, the waiting staff were attentive and the service was quick. Definitely will be going back again for a second visit
The service was unfortunately slow and the waitress appeared disinterested. The food was poor and for what we had overpriced. A far from enjoyable experience.
Been coming here for years. Tonight was he worst service to date. No one was greeting by the entrance. I literally waited at the bar for 10 minutes waiting to be served. I would have left if my friend hadn’t already arrived and been served. We waited at least 10 minutes to order, and later had to ask where our wine was! The food and the wine were good to excellent (they do perfect frites), but the service was just embarrassingly bad. The barman has said they were busy, but there were only about 5 or 6 tables, and plenty of staff loitering doing nothing. This isn’t the first time I’ve had bad service at Vacherin, but it is the last time I’ll be going.
We waited for several minutes to be acknowledged and seated when we arrived. There was no-one front of house. We were then given menus and abandoned. Eventually we left as there was no-one who took any interest in us.
Staff did very well to hold it together after a massive faux pas from the manager/owner who changed the rotas last minute. Worst time iv been here but will be back.