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Restaurants
Stoke-on-Trent
Hanley
Portofino - Hanley
Portofino - Hanley Reviews

Portofino - Hanley

Italian, Mediterranean, European, Eat & Drink

Dishes priced around£15

Reviews of Portofino - Hanley (569)

Read what people think about Portofino - Hanley! All reviews are written by verified Quandoo diners.

5.2/6

569 reviews

5.2/6

569 reviews

Food:Outstanding
Atmosphere:Excellent
Service:Excellent
Value for money:Great value
Waiting time:Exceptionally Good
Noise levels:Very pleasant
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5180
435
340
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Most recent
  • Most recent
  • Highest rated
  • Lowest rated
New"Excellent"
6/6
Sally I.8 days ago · 1 review

Relaxed friendly atmosphere with lovely staff. Excellent food & service, made our Anniversary feel special.

"Excellent"
6/6
Kevin B.15 days ago · 2 reviews

Went for mothers day again. All the food was amazing. The service as always is super friendly and welcoming. It was busy but there were no delays. Well done Portofinos!

"Very good"
5/6
Kathryn H.15 days ago · 1 review

Particularly Delicious bruschetta Welcoming staff Lovely meal before going to the theatre

"Excellent"
6/6
Jacky J.17 days ago · 1 review

Lovely food very generous portions. Service was great 😊 Will definitely return.

"Average"
3/6
Roger B.22 days ago · 1 review

Disappointing visit.very busy. Food was not warm enough . We had to rush to get to the theatre STAFF WERE LOVELY

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"Excellent"
6/6
Jean E.23 days ago · 8 reviews

Great meal, plenty of choice on the menu and a pleasant friendly service. The restaurant has a nice busy atmosphere. We enjoyed our evening.

"Excellent"
6/6
Layla H.23 days ago · 1 review

Lovely restaurant. Attentive staff and tasty food. Recommend a visit.

"Excellent"
6/6
Sarah D.24 days ago · 2 reviews

The lovely staff and food were absolutely amazing, as always.

"Good"
4/6
Rachael S.24 days ago · 2 reviews

We were seated upstairs when it was empty and quite cold. It did sion warm up though. Our starter was garlic bread and wasn't the best, bit cold but cheese hadn't melted & crust was burnt. But pasta & pizza main was delicious. We got given someone else's bill & I think a few tables around us got tge wrong one too. But it was soon sorted

"Excellent"
6/6
John D.24 days ago · 1 review

The food was fantastic and so was the ambience service was excellent and the food was hot and tasty would highly recommend

"Average"
3/6
Craig B.24 days ago · 1 review

Mediocre food and slow service. Atmosphere upstairs was completely different to the lovely restaurant below. Overall meh experience.

"Excellent"
6/6
Sharon C.25 days ago · 1 review

Our new go to restaurant when visiting regent theatre. Superb

"Awful"
1/6
Katrina I.a month ago · 1 review

Terrible - was seated upstairs with poor lighting struggled to read the menu. No Italian ambiance what so ever - (music, candles nothing) took 50 minutes for starters to arrive - which was nice but over waited at this point. A then further 40 minutes and still no mans had arrived - 1 hr 30 minutes we had sat and still waited - no explanation, no offer of drink. As we had tickets booked for theatre we had to leave so overall experience spoilt what was meant to be a lovely evening. The lady didn’t cancel our order and reimbursed for the starters but I will never go to Portofinos again.

"Not good "
2/6
Claire E.a month ago · 1 review

Arrived before our theatre trip and the restaurant quite simply couldn't cope. It was full very noisy and very little food was coming out of the kitchen. We had two starters which took 40 mins and arrived after asking several times. The garlic bread was good but the bruscetta was half a burger roll that we were later told was free samples the kitchen had!! Disgusting and we didn't pay for it. We had to cancel our main meal as we would have missed the show. Totally unprepared to host pre theatre meals. Very disappointing.

"Excellent"
6/6
Porscha H.a month ago · 1 review

Great food, great service will definitely be returning again soon

"Excellent"
6/6
Walter L.a month ago · 1 review

Fantastic pre-theatre meal, food and service were amazing. Great night👍👍

"Excellent"
6/6
Gill G.a month ago · 1 review

Excellent quality service Staff very professional Amazing pre theatre meal

"Not good "
2/6
MATT H.a month ago · 1 review

Not enough staf to cope with the numbers of diners. Booked in plenty of time to eat pre theatre and was rushed. Many people walked out without any food being served

"Excellent"
6/6
Lynn L.a month ago · 1 review

Great food and drink and very good service as usual

"Good"
4/6
James E.a month ago · 1 review

Waited too long for bowl of olives (to accompany pre-dinner drinks). They arrived with the starter.

"Very good"
5/6
Debbie D.a month ago · 1 review

The restaurant was warm and inviting (cold rainy night outside) . The service was excellent. Food really tasty and enjoyable. Very happy with the overall dining experience.

"Very good"
5/6
Julie H.a month ago · 1 review

Great pre theatre meal, good value and pleasant, polite staff.

"Excellent"
6/6
Liz C.a month ago · 2 reviews

Beautiful pre theatre lunch. Excellent service. A very polite and helpful young man served us.

"Excellent"
6/6
Sharon J.a month ago · 1 review

First visit for us but we will be back. Great food served by friendly staff.

"Average"
3/6
Victoria H.a month ago · 2 reviews

The restaurant and place where lovely, didn’t get off to a good start as the starters where awful, cold mozzarella frittas missing the dip to go with them and a tomato garlic bread literally a garlic bread with chopped tomato’s on, never experienced that before in my life!! We told the waiter but he wasn’t even bothered, I wasn’t holding out much hope but the mains totally redeemed themselves, I had cannelloni and my partner had lasagna, both where gorgeous, my son had meatballs and spaghetti from the kids menu, really big portion but the spaghetti was dry and bland, probably would return if I was in the area again but wouldn’t waste my money on the starters!

"Excellent"
6/6
Peter G.a month ago · 1 review

Really good service and had a really good night. Thank you

"Excellent"
6/6
Roy S.a month ago · 2 reviews

Great food from an excellent menu, and an excellent service

"Excellent"
6/6
Mike S.a month ago · 1 review

Booked online and the menu looked very nice with good reviews. Went on valentines evening and the restaurant is lovely and the tables all had a rose and balloon which was a nice touch. However it got better. The staff were all attentive and friendly and the food was amazing. You won’t be disappointed. Thank you.

"Awful"
1/6
Bob C.a month ago · 1 review

Booked this restaurant as attending a concert at the Victoria Hall so booked for 90 minutes before the start of the concert on arrival at the restaurant we were showed to the table and the order taken the drinks were delivered as expected but then nothing we waited 45 minutes no waitress or anyone came to say there was a delay finally when someone asked if everything was ok we enquired as too how long the food would be we were told 10 - 15 minutes upon which we noticed people who came in after us being served with food we said that another 15 minutes would not give us time to dine and get to the concert prior to the show starting and to cancel the order as we were leaving we got to the venue with 10 minutes to spare and hungry will never book this restaurant again Bob Cotterill

"Awful"
1/6
Anne-Marie M.2 months ago · 1 review

Undercooked, burnt on top, pizza arrived after 45 minutes. A partial apology, denied they’d forgotten, on Valentine’s. Not recommended.

"Excellent"
6/6
Marta M.2 months ago · 1 review

wonderful place, delicious food, and very nice service Thank you

"Excellent"
6/6
Wayne P.2 months ago · 1 review

Very welcoming lovely setting staff were amazing and the food wa absolutely beautiful would definitely dine there again thank you to all wayne

"Excellent"
6/6
Michael N.2 months ago · 1 review

Consistently good food you can go week after week for lovely meals!

"Excellent"
6/6
Sue W.2 months ago · 3 reviews

A pleasant atmosphere, friendly efficient staff, good food, value for money

"Excellent"
6/6
Lesley C.2 months ago · 1 review

Absolutely perfect! Food divine, plenty of it and the service was excellent! Many thanks

"Excellent"
6/6
Mandy G.2 months ago · 1 review

Great food and the service was excellent, thank you so much

"Excellent"
6/6
Ben H.2 months ago · 1 review

The staff were very accommodating, the food was great and the atmosphere was very comfortable - absolutely recommend

"Excellent"
6/6
Michelle C.2 months ago · 2 reviews

Service was extremely fantastic, nothing was too much trouble. Food fantastic as always Had a fabulous night

"Very good"
5/6
Rosemary N.2 months ago · 1 review

Lovely food, attentive service. Deserve more custom...empty on Friday afternoon with no good reason- the food was delicious, portions generous and bill was about £72 for 4 x2 courses with coffee.

"Excellent"
6/6
Sophie P.2 months ago · 1 review

Beautiful food presentation and tasted wonderful. Staff were very friendly and welcoming.

"Excellent"
6/6
Monienne S.2 months ago · 1 review

Food was amazing, large portions, high quality. Staff were very good. Shame they had to close early, we would have come earlier if asked

"Excellent"
6/6
Marie G.2 months ago · 2 reviews

Not been for a while but as always fabulous food and excellent service.

"Excellent"
6/6
Rae P.3 months ago · 1 review

Food was beautiful, service was fantastic, thank you for a wonderful experience! 100% recommend and will be a returning customer.

"Excellent"
6/6
Kieran D.3 months ago · 1 review

Beautiful food and atmosphere, fully enjoyed and would recommend to anyone.

"Excellent"
6/6
Caitlin C.3 months ago · 1 review

We had an amazing time at Portofino! The staff were lovely and friendly, service was fast and efficient.

"Excellent"
6/6
Rob C.3 months ago · 1 review

Best Italian we have had for years, and we visit Italy a lot! Service was also first class ! All on New Year’s Eve which made it even better

"Average"
3/6
Helen B.3 months ago · 1 review

Started amazing, quick service and very tasty starters, however the service got slower and the restaurant staff seemed very busy. Main courses were nice. Overall a reasonable meal out.

"Excellent"
6/6
Clare M.3 months ago · 2 reviews

Beautiful food, staff attentive. We had a lovely time. Will definitely be back very soon 🙂

"Very good"
5/6
Julie M.3 months ago · 1 review

Nice restaurant, friendly staff, lovely food. Handy for the Regent Theatre. Will visit again.

"Excellent"
6/6
Sharon B.4 months ago · 1 review

Good service, Good food. Good prices. Will be back again.

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