Reviews of Portofino - Hanley (569)
Read what people think about Portofino - Hanley! All reviews are written by verified Quandoo diners.
569 reviews
569 reviews
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Relaxed friendly atmosphere with lovely staff. Excellent food & service, made our Anniversary feel special.
Went for mothers day again. All the food was amazing. The service as always is super friendly and welcoming. It was busy but there were no delays. Well done Portofinos!
Particularly Delicious bruschetta Welcoming staff Lovely meal before going to the theatre
Lovely food very generous portions. Service was great 😊 Will definitely return.
Disappointing visit.very busy. Food was not warm enough . We had to rush to get to the theatre STAFF WERE LOVELY
Quandoo is closing down. This is a planned, phased process and our platform remains available until 30 September 2026.
Great meal, plenty of choice on the menu and a pleasant friendly service. The restaurant has a nice busy atmosphere. We enjoyed our evening.
Lovely restaurant. Attentive staff and tasty food. Recommend a visit.
The lovely staff and food were absolutely amazing, as always.
We were seated upstairs when it was empty and quite cold. It did sion warm up though. Our starter was garlic bread and wasn't the best, bit cold but cheese hadn't melted & crust was burnt. But pasta & pizza main was delicious. We got given someone else's bill & I think a few tables around us got tge wrong one too. But it was soon sorted
The food was fantastic and so was the ambience service was excellent and the food was hot and tasty would highly recommend
Mediocre food and slow service. Atmosphere upstairs was completely different to the lovely restaurant below. Overall meh experience.
Our new go to restaurant when visiting regent theatre. Superb
Terrible - was seated upstairs with poor lighting struggled to read the menu. No Italian ambiance what so ever - (music, candles nothing) took 50 minutes for starters to arrive - which was nice but over waited at this point. A then further 40 minutes and still no mans had arrived - 1 hr 30 minutes we had sat and still waited - no explanation, no offer of drink. As we had tickets booked for theatre we had to leave so overall experience spoilt what was meant to be a lovely evening. The lady didn’t cancel our order and reimbursed for the starters but I will never go to Portofinos again.
Arrived before our theatre trip and the restaurant quite simply couldn't cope. It was full very noisy and very little food was coming out of the kitchen. We had two starters which took 40 mins and arrived after asking several times. The garlic bread was good but the bruscetta was half a burger roll that we were later told was free samples the kitchen had!! Disgusting and we didn't pay for it. We had to cancel our main meal as we would have missed the show. Totally unprepared to host pre theatre meals. Very disappointing.
Great food, great service will definitely be returning again soon
Fantastic pre-theatre meal, food and service were amazing. Great night👍👍
Excellent quality service Staff very professional Amazing pre theatre meal
Not enough staf to cope with the numbers of diners. Booked in plenty of time to eat pre theatre and was rushed. Many people walked out without any food being served
Great food and drink and very good service as usual
Waited too long for bowl of olives (to accompany pre-dinner drinks). They arrived with the starter.
The restaurant was warm and inviting (cold rainy night outside) . The service was excellent. Food really tasty and enjoyable. Very happy with the overall dining experience.
Great pre theatre meal, good value and pleasant, polite staff.
Beautiful pre theatre lunch. Excellent service. A very polite and helpful young man served us.
First visit for us but we will be back. Great food served by friendly staff.
The restaurant and place where lovely, didn’t get off to a good start as the starters where awful, cold mozzarella frittas missing the dip to go with them and a tomato garlic bread literally a garlic bread with chopped tomato’s on, never experienced that before in my life!! We told the waiter but he wasn’t even bothered, I wasn’t holding out much hope but the mains totally redeemed themselves, I had cannelloni and my partner had lasagna, both where gorgeous, my son had meatballs and spaghetti from the kids menu, really big portion but the spaghetti was dry and bland, probably would return if I was in the area again but wouldn’t waste my money on the starters!
Really good service and had a really good night. Thank you
Great food from an excellent menu, and an excellent service
Booked online and the menu looked very nice with good reviews. Went on valentines evening and the restaurant is lovely and the tables all had a rose and balloon which was a nice touch. However it got better. The staff were all attentive and friendly and the food was amazing. You won’t be disappointed. Thank you.
Booked this restaurant as attending a concert at the Victoria Hall so booked for 90 minutes before the start of the concert on arrival at the restaurant we were showed to the table and the order taken the drinks were delivered as expected but then nothing we waited 45 minutes no waitress or anyone came to say there was a delay finally when someone asked if everything was ok we enquired as too how long the food would be we were told 10 - 15 minutes upon which we noticed people who came in after us being served with food we said that another 15 minutes would not give us time to dine and get to the concert prior to the show starting and to cancel the order as we were leaving we got to the venue with 10 minutes to spare and hungry will never book this restaurant again Bob Cotterill
Undercooked, burnt on top, pizza arrived after 45 minutes. A partial apology, denied they’d forgotten, on Valentine’s. Not recommended.
wonderful place, delicious food, and very nice service Thank you
Very welcoming lovely setting staff were amazing and the food wa absolutely beautiful would definitely dine there again thank you to all wayne
Consistently good food you can go week after week for lovely meals!
A pleasant atmosphere, friendly efficient staff, good food, value for money
Absolutely perfect! Food divine, plenty of it and the service was excellent! Many thanks
Great food and the service was excellent, thank you so much
The staff were very accommodating, the food was great and the atmosphere was very comfortable - absolutely recommend
Service was extremely fantastic, nothing was too much trouble. Food fantastic as always Had a fabulous night
Lovely food, attentive service. Deserve more custom...empty on Friday afternoon with no good reason- the food was delicious, portions generous and bill was about £72 for 4 x2 courses with coffee.
Beautiful food presentation and tasted wonderful. Staff were very friendly and welcoming.
Food was amazing, large portions, high quality. Staff were very good. Shame they had to close early, we would have come earlier if asked
Not been for a while but as always fabulous food and excellent service.
Food was beautiful, service was fantastic, thank you for a wonderful experience! 100% recommend and will be a returning customer.
Beautiful food and atmosphere, fully enjoyed and would recommend to anyone.
We had an amazing time at Portofino! The staff were lovely and friendly, service was fast and efficient.
Best Italian we have had for years, and we visit Italy a lot! Service was also first class ! All on New Year’s Eve which made it even better
Started amazing, quick service and very tasty starters, however the service got slower and the restaurant staff seemed very busy. Main courses were nice. Overall a reasonable meal out.
Beautiful food, staff attentive. We had a lovely time. Will definitely be back very soon 🙂
Nice restaurant, friendly staff, lovely food. Handy for the Regent Theatre. Will visit again.
Good service, Good food. Good prices. Will be back again.