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Another lovely lunch at Cote. We always have a good time there.
Lovely friendly staff and delicious food! Best meal we've had here!
Lovely relaxed meal, staff were very attentive and the food was perfect for a lunch meet up for the girls.
We all had a very good experience at Cote last night.
We arrived on a cold snowy evening and were warmly welcomed and shown to our table nicely away from the entrance door. Our waiter Daniel introduced himself and looked after us admirably throughout our time at Côte. We shared a the Charcuterie Board starter which was very nice. Unfortunately they accidentally brought our main courses out whilst we were eating the starter, but took them back as soon as they realised their error. When we were ready for the main courses they were then brought out. My main course was Tuna Niçoise and was perfectly cooked, however my partner's dish of Steak Frites was only warm. We quickly drew this to the attention of our waiter Daniel who was mortified and immediately took it back to be redone, and said he would also tell the manager as this was unacceptable to their usual high standards. The manager quickly came over and profusely apologised and offered my partner another glass of wine (on the house) whilst he waited for his dish to be recooked. This arrived very promptly and was now perfectly cooked. For dessert we had Chocolate pot and the Banana Crepe, which were both very nice. We then relaxed with coffees and after dinner drinks which were very reasonably priced. When we left the staff once again apologised for the problem with the steak frites and hoped that had not spoilt our evening, It hadn't, we had a lovely time. We know that occasionally things go wrong and it is the way that an establishment deals with an issue that is important. On this occasion the staff dealt with the issue perfectly, and we'd certainly recommend Côte Shrewsbury for the Quality of their food and service. In fact we have always found that despite being a Restaurant Change, the quality is on par with independent, quality restaurants.
Let down by service. Nice welcome and shown to table by manager who advised server would be coming over shortly. Server didn’t get to table in timescale which was picked up with manger who came over and took our order. I was very thirsty and asked for some tap water with the wine order. Manager made a point of commenting the tap water was complimentary. I know this, I frequent Cote regularly. Water was brought over and another comment ‘here’s your complimentary tap water ‘ made. Another gentleman came over ( the only serving staff who engaged in conversation ) very professionally explained the wine and went through the tasting. Top marks. I ordered the chicken liver pate and moule mariniere with some bread to soak up the delicious sauce you get with moule. The first time our server arrived was to deliver my moule. We hadn’t had our starters!!!. The moule was taken away and our starters put down with our server saying she was told to bring them over now by a colleague. ?? Starters finished (delicious) and my companions sea bass put down and then my moules with the server making a point of saying to me only ‘be careful your plate is extremely hot’. I therefore asked why my plate was significantly hotter than my companions and I asked if these were the original mussels delivered and had been sitting under a hot lamp all this time. She said do you not want be to take the lid off then and I replied I’d like you to check that these are fresh mussels. She came back saying I was told they were for someone else and then said she sent the originals back down so the story wasn’t tying up here but she said chef had sent up a new batch but she hadn’t seen them so can only go on his word. The dish was presented. Not the standard moule I am used to. About 12-15 mussels on a plate not runny garlic and shallots sauce. The mussels were a bit dry and the sauce was like a thick (oddly cheesy ) sauce. And very little of it. Server came over and asked is everything ok and I said it’s just ok to which she just replied thank you and left. You would expect a bit of probing here to identify the problem. When the dishes were removed she asked again if everything was ok and I commented that I wasn’t convinced the mussels were freshly made and she went over her story before of not seeing them. She just sent them back down so didnt know said ‘thank you’ quite curtly and disappeared. Never to be seen again. I asked for the bill and the manager appeared saying she had been made aware I wasn’t happy with my main course and wanted to assure me she had seen the original mussels thrown away and a new batch made. That’s great, but I would have loved that assurance when the I originally queried it and before I started eating the dish unconvinced. Not enjoyable. However as a kind gesture she removed the charge of the mussels, but for me the overall experience had been disappointing. Would I recommend cote. Yes. Would in recommend vote Shrewsbury. No! which is a real shame.
Greeting was excellent. Attentive and very welcoming. Seated and made comfortable. Seen by various staff, so we were welcomed by many. Shown various menus and asked if we would like a drink. Our main waiter, was excellent. Enthusiastic & attentive, but not intrusive, or over familiar. Helped with menu choice and wine choice. Super chap with a very genuine personality. Just how we like our waiter to be. Starters were excellent. We’d like to see small amounts of bread on the table as a gesture for starters. Rather than decide it was needed, once the starter had arrived. Main courses were executed to perfection. Pork belly and Fillet steak cooked to perfection as requested. Thank you chefs. Everyone thoroughly enjoyed their mains. Desserts were good, the orange crepe was delicious, I think presentation could be a little more creative though, so that the ice cream does not completely melt into cream and is a bit more 3D! All in all excellence. Thank you chefs, and in particular to our waiter who made the evening. Obviously someone steering the ship well. For those reasons we were happy to pay the automatically added service charge. However, I would like to hear this mentioned by whoever brings the menus and state that if you are unhappy with it then please feel free to say so. It can be a deal breaker for some. I always happy if it has been earned and worked for. Tonight most definitely.
Our visit with friends last evening was to celebrate a birthday; our friends from out of town had never visited Cote Shrewsbury before but my wife and I have eaten with you many times. It's ALWAYS an enjoyable experience and one we really look forward to. My friends and I all have just one adverse comment and it applies to a number of the staff members. Having delivered the meal in such a gracious manner, which I strongly applaud, all staff members said 'Enjoy'. It really really grates. It's a cheap comment, almost an instruction, that has no place in such a quality restaurant and is more appropriate in a greasy spoon café. A much more appropriate comment would be 'Bon Appetit', French for Enjoy your meal. Please have a word, it's the only criticism of what is the best restaurant in Shrewsbury and one I will continue to use hopefully for many years to come. Well done everyone.
The staff at Côte Shrewsbury were friendly, courteous and efficient. We had the three course set lunch menu for £13.50. It was delicious and excellent value. Can't wait to visit again. We only visit Shrewsbury about twice a year and would definitely return to Côte Shrewsbury next time.
We ordered the set lunch which turned out to be quite mediocre and not very French in our opinion, which should be valid, as we have travelled extensively in France and eaten in many French restaurants. The starter of langoustine tails was a small portion of fish with a large quantity of gloopy mayonnaise. The chicken walnut salad main course consisted of alot of lettuce and some very dry strips of chicken. The dressing was acceptable, but rather bland in flavour. The choice of desserts was small. We did not see any fresh vegetables being offered on this menu, which made the price look expensive for what we got on our plates, and in comparison to other similar eating places nearby made it a poor deal. In addition, when we spotted that there is a 12.5 % service charge included in the bill we were quite taken aback, as we always leave a tip when eating out, and are generous if the service has been exceptional. But we do not feel that we should have to pay automatically. It did say that this was optional, but when dining within earshot of other people it is not always easy to change this without appearing mean. We were very aware that this is one of a chain of restaurants, where the staff have a 'script' and the eye is very much on marketing, but for us the truly personal touch was missing, and we will be going back to our favourite French style bistro soon where we know we will get seasonal vegetables and a good selection of desserts.