Jackson + Rye - Guildford

They prepared 2 meals incorrectly and then the burger we ordered was burnt. The portion sizes were quite frankly embarrassing - so small (we do not have excessive appetites) and presentation was basic, to say the least.Disappointing recompense offered also, we will not go back ever ; nor would we recommend this place to anyone.

Definitely my favourite restaurant in Guildford and an excellent place to get great bourbon cocktails. Staff are lovely, always really attentive, but leave you to enjoy your meal too. Love the food, good portion sizes and the desserts are fantastic. Always a lovely eating-out experience.

Expensive for the quality of food. Chips weren't very nice at all. Atmosphere not as unique as the hype.possibly due to it being midweek and Guildford being more restrained than London locations.

The restaurant had no air conditioning the staff where hot and slow , We were so uncomfortable Also the food was cold and chips were not cooked though . we have been before and all was Ok ...This time it was not good and a waste of our time and money as it was Fathers day .

Service was a bit slow and it took about 20 mins for our drinks to arrive and getting on for an hour for food, but this was a busy Father's Day brunch so it's understandable. Food was fantastic though and the staff were apologetic for the wait. Best breakfast in Guildford.

Good restaurant with nice table layout. Ask for a booth. Great choice of foot on the menu and the staff are cheerful and pleasant. Good choice on set lunch menu.

This was my first visit to Jackson and Rye We went for breakfast, food was amazing... slightly on the pricey side but well worth it I highly recommend

This was our second family trip to Jackson and Rye, and I am very pleased to say it was an even better experience than before- once again, the atmosphere was striking (reminded me of The Ivy, with an Art Deco/American Retro feel) and the curved booth was roomy and lovely soft leather, with a beautiful view of the bar across the room. The servers were genuinely friendly, attentive, and knew their allergen information, which is always a plus. The food came out really quickly- mini corn dogs were (again) a big hit with the kids, the truffle hush puppies were tasty if a little bland- maybe some horseradish or spicy dipping sauce rather than mayonnaise? But in any case, the entrees were delicious- a huge plate of smoky ribs for Mr S, fried chicken with salty sweet potato fries, and some really zingy spicy coleslaw. The littlest one had macaroni and cheese which she loved, and although the creamed spinach wasn't exactly the creamy, bechamel-based concoction one is used to here in the UK, it is more similar to what one often gets in the States- a rich, buttery cream sauce with spinach marinating in it. We didn't have time for desserts, which is a shame because the apple beignettes sounded amazing. Their mint julep is the perfect mix of slushy ice and mint, the best this side of the pond. Mr S tried the WhistlePig Rye and pronounced it lovely and mellow and, indeed, a hint of bubblegum, just as described. The music was not too loud, and a fun mix of classic rock/country pop style tunes. The other diners were a good mix of all ages. All in all a really relaxing and satisfying evening. I think it will be a lunch staple for us when we come to Guildford on the weekends.

We went on a Sunday evening and it was so disappointing. 25% of the starters were not available (guess which we wanted! We were not told till we ordered), of the 3 steaks on the menu 1 was completely out of stock, and the other was only available in the large size. Then we tried to order a side (spinach)......oh, sorry, that's not available either. Luckily our first choice dessert was available and was pretty good! We both got the fillet steak, asked for them to be cooked medium, as you do.....1 out of 2 wasn't bad I guess.....mine was so well done it could have been served in an urn and a cricket match played for the right to keep it for a couple of years.....my wife's, well that was more like medium :). I told the waitress to just report it to the kitchen, I didn't want to wait for another to be cooked....plus they didn't have much stock as it was! The bill came and no attempt was made to say sorry for the ashes, I did the very English thing of saying nothing about the "discretionary" 12.5% tip added to the bill and paid up. To be fair, steak aside, it was a decent enough meal.....just would like to have been able to have a full menu to choose from

Staff were very friendly but service wasn't that great (think they were just very busy though!) and it was quite expensive for what it was

Poor service and food was twice the price of a harvester and not even as good quality. I had been to the london branch previously and was impressed. The guildford branch does not compare.

Great friendly service! Love this place. Staff,food and drink were excellent as always. We will definitely be back for more bourbon and rye whiskeys .

We went to Jackson + Rye for an early dinner. The appetizers, including corn dogs and jumbo shrimp, were fantastic. For the main though, we split a BBQ platter, and it was all very dry, as if it had been cooked, colled, and then reheated. The atmosphere was nice, and service was good, but if we went again, I would just get a burger and salad, and stay away from the ribs, brisket and chicken wings!

Went on a Sunday lunchtime and received great service. Had the pulled pork bun which came with chips and a spicy coleslaw! All delicious. Dessert menu was very tempting but resisted! Reasonably priced. Only complaint was that there was no cider but forgivable as it's an American restaurant! Would return.

Staff attentive, however food arrived lukewarm. When we brought this to the attention of the duty manager we were simply told that he'd bring this to the attention of the kitchen. Not good enough I'm afraid. Didn't push the point any further just won't be returning.

Fantastic American style restaurant, nothing else like it in Guildford. I recommend the chicken wings to start, and the Dixie New Orleans beer with Whiskey chaser.

Food and service was good, only downside to my visit was the 12.5% service charge! I always leave a tip but not as much as that!

First visit - Rather disappointing overall - very slow service average food ,quite noisy not sure how soon we'll return given the quality of the alternates in guilford

You asked for a rating which a gave you a 6! But why force me to write something! I Feel like changing it to a 1 but that would be unfair on your staff!!!!

Had a lovely meal with friends although service could have been better - our friends drink order was completely forgotten. Also, gluten free options could be better. As a coeliac I was a bit concerned that nobody really knew what was gluten free and what wasn't. Other than those things, food was yummy & worth the price!

We had fantastic food with very good service. The steaks were excellent and cooked perfectly to our liking. Would definitely recommend and look forward to returning.

Started the evening with a couple of cocktails made by very friendly bar staff. No one rushed us to our table so lovely start to a very chilled meal. Food was great, service excellent.

Went to J&R for my son's 19th birthday ... had a great time, service attentive and food delicious. Got there at 7.30pm and a couple of dishes not available - if full menu, would have given a 6 - feel 7.30pm is a bit early to not have all dishes on offer. Would definitely go again.

Attention to detail lacking with service - additional butter requested, never turned up. Popcorn chicken was tasty but tiny. Burger ordered with no sauce and came out with sauce on it, one of the main courses out of three delayed by few minutes meaning others' meals went cold, food was tasty enough but at £14+ for a bacon and cheeseburger, it should be. Totally underwhelming.

Quirky restaurant with friendly staff and excellent service. The food is of high quality and well presented. Great if you like American whiskey! Highly recommend

The food was really good and the service was quick. I will definitely be going back and would happily recommend this place to absolutely anyone.

Friendly staff who recommend cocktails to suit your taste that weren't on the menu. Always quality food, large portions! The restaurant setting and decor is beautiful. Good for date night

Service and staff were great. Food selection and menu was good and wines also. One of the mains (short rib) was mostly fat and we did mention this to the staff and the manager was kind enough to remove this item from the bill. Overall a good experience and good staff.

Great food but very average / confused service. Our prebooked table wasn't ready for fifteen mins when we arrived, we were told to sit in the bar (nowhere to sit in the bar available). Drinks with dinner came 10 mins after dinner arrived. Drinks for dessert arrived after dessert was finished. Wouldn't go back to this branch which is sad as it's the nearest to us...

Our third visit and certainly not our last, the food and service here has always been amazing and it's my new favourite place to eat!!

Poor service tonight. Pitiful portions of popcorn chicken. No sourdough. Ordered plain burgers which we didn't get that had to be returned. Over dressed and inedible side salad (though this was removed from the final bill).... Overdressed main avocado and feta salad which was uninteresting for the price. Charged for one more drink than we ordered. Still added £11.95 service which WE DIDNT PAY! We won't ever go back! On a positive note the burgers once corrected were really good.

Food was really great as well as the service & surroundings. Thought that it was a little overpriced compared to other restaurant options in Guildford town centre.

Food was good but a couple of things we wanted to order were not available. Staff were nice but had to wait ages for our main course.

Very chilled and lovely brunch, staff lovely and food great. Can't quite believe our 8 yr old ate a full breakfast! Pancakes great too so hard to decide

Excellent service from Roger and delicious food. We all had a brilliant time and really enjoyed the atmosphere. I honestly can't recommend it enough and we'll be back soon!

Went for breakfast on a bank holiday. Great food but the service was a bit all over the place. Would still go back and try it again.

Great night out. Had the J&R burger which was really good. Others in our group had the Salmon and Swordfish and these were declared very good. Melting chocolate sundae was awesome. Friendly and attentive staff.

Had promise but didn't live up to it. Food expensive and disappointing - over cooked chicken, burgers that were OK but nothing special. Over attentive waiter (possibly new). Food very slow though the restaurant was by no means busy.

Nice steak, reasonable service, friendly staff, very good customer service, very filling! Shame they burnt the outside of my son's steak, but excellent recovery with replacement steak. Comlimentary glasses of fizz on the house for the 2 birthday boys on arrival- nice touch!

Friendly and quick service and the food was good but they had run out of bacon and they gave us bottled water which we had to pay for when we had asked for tap water.