Giraffe - Southbank

Not greatest service and it was very loud. Won't be back.

Lovely food, with great service and a friendly, fun atmosphere

Amazing service. Quick as well. Helped us change tables twice

Great service, glad they had gluten free food. Thank you

Frozen fish not cooked just melted then battered but left under heat lamp far to long before serve will not return worst meal ever and terrible service

Staff very friendly and attentive. Food brought quickly and good quality. However we booked in advance, but no table was ready, and eventually we were seated on separate tables. The staff were good at dealing with the situation, but presumably had been let down by administration.

Always busy, and great for kids. The tablets to order are a real pain but you can order directly from the server which is easier

The food was okay… nothing special. The kids meal of pizza was not great at all. Only 4 small slices. The restaurant was cold! People eating inside with coats on. It was warmer outside by the heaters!

Had a bit of a mix up with my wives order but it was busy and loud. As soon as it was notice, the servers fixed it, manager came over to apologise, I thought all of that was a nice touch for an honest and understandable mistake.

Very friendly, helpful staff. Good food and nice atmosphere. Thank you!

Great location, friendly reception excellent waiter and not being rushed for a table.

Went for a family Xmas meal as we are all away over Christmas. Asked for the festive menu when we arrived and it’s advertised all over the big screens but told it’s pre-order only…..really really disappointing. Also moved tables due to aircon blasting cold air. Made no difference moving as were sat under another aircon unit. Service sloppy and slow. Just a bit of a mess tbh. The food was lovely though!!!!

It was fine. I was surprised and disappointed by the vanishingly few non meat choices on the menu. My salad was pretty bland. Am unlikely to go again, it’s gone really downhill.

The food was delicious, but not the atmosphere or the staff. It was extremely cold, and when we asked them to turn up the heating, they said no. The staff seemed more interested in closing and going home than in looking after us. If they are going to close, they shouldn’t accept a reservation at 9:30 pm. We ate in 10 minutes and kept our coats on. Not pleasant at all, which is a shame because the food was good.

We were a group of 15 Girl Guides and 3 leaders. We arrived early due to the weather but the table was ready and we were quickly seated at a table along the edge of the restaurant. Staff were brilliant and the food was delicious. One girl left her bag behind when we left and a member of staff ran after us with it. All the guides loved it

For a party of about 20; aged from 2 to nearly 70. You coped with us very well. And special mention goes out to Maria our waitress!

Lovely friendly staff, but a bit cold. Food was yummy

Good service and food but restaurant was cold due to a lack of heating

If I had to make a criticism, it would be that it was a bit cool in the restaurant - but it’s been unusually cold.

Food was good but the tables are crammed in, it felt like we were sitting in the middle of a corridor with people squeezing past our table (nothing like someone’s butt at the height of your plate whilst you’re eating!). Staff weren’t bad but not great either, apart from the lady welcoming they didn’t really smile or do anything over the bear minimum

Had a great time there on Wed, will come back again

it was efficient,prompt,friendly --really really a lovely experience thank you

Very nice food & excellent service. Perhaps the back ground music could be a bit quieter 👍

Food was excellent and service from our waitress also excellent despite the place being incredibly busy.

Was a great visit, food was good and come out very quick. Will definitely visit again and recommend to friends and family

Great food. Good location. Friendly staff. Would come here again.

Smiley reception. Great food and drinks. All delivered to table in acceptable timing. Lovely staff

Très sympa et calme l’endroit. La serveuse a été très sympathique avec nous. Nos enfants ont bien apprécié leurs plats, mais aussi les nôtres. On a dû reprendre encore du poulet avec curry.🤩

Good timely service and fresh products Good value for money Recommended

The food was tough and bland and tasteless and my toddler refused to eat it. We ended up paying for a completely new meal for him, spending on 4 dishes instead of 3. Very bad experience in terms of the food but the staff were good

Men’s toilet were not good. Leaking and needed cleaning. There was 10 minutes between getting the first persons main course and the last persons. We prefer to all eat together.

I wouldn't go back. - The kids pizza was poor, clearly from a packet. - The All Day breakfast was 50% mushrooms to fill up the plate. - The Katsu Noodles included 1 piece of pepper as the veg quota. Although the server did go and get more vegetables when we complained, it only made 2 out of the 4 meals okay. Sad really as Giraffe used to be quite good but the quality had gone based on this experience.

Comfortable restaurant and good service. Food was great with varied menu catering for all.

Just had coffees. Good location by the bankside and loads of seating. Self service via tablet or with the server. Unfortunately our coffee orders got messed up despite ordering via the tablet, but the team rectified it once we pointed it out.

The nachos were a bit soggy, a little overload on runny cheesy sauce, not much on salsa, not enough guacamole. The burger and chips were only like warm, but the spicy BBQ chicken drumsticks were fantastic.

We had a blast! The staff were very nice, warm and helpful. We went there today as part of our day out to see the London Eye and River Thames cruise. We enjoyed our food and we were even given a surprise when they found out we were celebrating my birthday. Thank you for making our day special, Giraffe staff!

Skate park next to restaurant so noisy which was off putting

Nice for home comfort food and a catch up with friends.

Really great time, food was lovely. And easy to order

Lovely food. Everyone at the restaurant was helpful and polite.

Enjoyed it good service good food choices pleasant lunch thank you

Flat beer and below average good and overpriced. Not great

Nice venue. Food good friendly staff will definitely come again.Thankyou !

Great food and enjoyed our time there. Great service thank you

We all enjoyed our meal and staff were very attentive. Thank you.

When we arrived the staff seemed in disarray. Even though we had booked a table nothing was ready. They finally sorted a table. Even though we had children their food was served last and one of the children’s meal was missed so we had to wait. With all the restaurants in the area we chose this for the children but would not recommend it sadly.

We booked and received reminders but on arrival were told we were not booked. There was a table but you need to investigate communications

Food was small portions and chips were dry and lukewarm.

I haven't been to Giraffe for some years & I have to say it was a big disappointment. You used to do excellent cocktails... last night we could only get very unpalatably sweet premixed cocktails. We only wanted pretty straight forward drinks dry martini etc The waiter was good enough to exchange the passionfruit puree martini for a glass of wine. The Ceasar Salad was pretty average.

WE were a big group - well looked after and the prices were great for the south bank!