Giraffe - Southbank

Our waitress Slyvia was fantastic she was very attentive and friendly and the food was excellent 👌 we will definitely visit again soon 😀

Staff were friendly and attentive and the stir fried duck was delicious and piping hot. Would definitely go back.

Great food and attentive staff who were very knowledgeable about my dietary requirement

Food would have been better if it was hot when served, chips were just warm, probably had been delayed being brought to table. This had occured on a previous occasion and we will probably dine elsewhere on our next visit.

Kids fish and chips good portion. Staff friendly. Tablet not working to order from table

Honestly was shocked at the quality of the kids pizza seeee, it was clearly frozen and heated up but wouldn’t be one I would serve at home. It looks disgusting. Generally very poor food .

Friendly service and tasty food. Good value for money. Thanks

Food was disappointing this time. Batter on fish and chips very soggy and Korean BBQ was very tasty but hardly any chicken. Service was very good though.

Appreciate it is a family friendly restaurant but we were a group of 5 adults and were given a table in the corner right next to the bar and next to a table with 2 very small babies. It was a bit like being in a creche. The restaurant was half empty.

Great service . Great food . Seated very near staff station area so felt in the way a bit

Dirty, no service, below average food. Really really disappointing experience. Not the Giraffe that it used to be

Mid food, gave me regular Coke when I asked for diet and then tried to tell me it was diet although there was a clear difference when they replaced it. Thai duck noodles were chewy and way too sweet and the chicken tenders were so bland. Will not be coming back.

Main problem was it was freezing cold because the door kept being left open

Staff very efficient. Served quickly, thoughtfully reserved space so that we could be sat with buggy for newborn. Food was good and range of choices.

Everything was excellent , my complaint was , we were right by double doors ,which members of staff had to keep going through & this was one of the coldest days of the year,therefore we did not liner to have a desert.

Very good overall experience. 4 Adultsand an inquisitive, lively toddler. Good food at reasonable prive. Attentive, cheerful staff. Very cold though. Don't thi k the heating was working

The restaurant was very cold. Food mediocre - no halloumi with my kebab, overcooked chicken that tasted like plastic, over sauced noodles. Not a very warm greeting on entry. Toilets were appallingly run down. The only positive I wish to say is our service waiter was lovely.

It was cold inside the restaurant so I kept my coat on and the seating is too scraped. The strawberry Margarita was not good & my Katsu curry sauce was too sweet. But the waitress was lovely.

Was told the kids meal was only for children up to the age of 10 and my 11 year old couldn’t have it. Surely I as the parent should be the judge of whether the food is suitable my child- she didn’t actually like any of the food on the adult menu, I also felt annoyed that the optional 12.5% tip was added to my bill without me having the option to remove it easily, only once I had tapped did I realise they had taken the money, if I had had the choice I would not have paid it. The girl taking my Money was very quick to take my money rather than give me time to reflect on the costs.

Il faisait très froid dans le restaurant, la nourriture pas terrible, toute la carte n’était même pas indiquée sur la tablette, les toilettes étaient degeu

Super busy, needed to wait 10 mins after the booking time (after arriving another 10 mins earlier). Food was poor - barely any meet in the beef tacos. Basically ate very expensive fries .

we had booked a table I advance but had to wait in a long queue in the cold for 10 minuets. we were then taken to a table which we were unable to sit at as unfortunately the table either side of it had large customers so there was no way you could pull a chair out and sit down. the waiter walked off so we had to find our own table. the table was next to a window it was freezing cold. the pre order menu didn't work so we had to find waiter and re order our food. the choice on the menu was poor and the quality of the food was awful. over all a terrible experience and we had to pay the service charge as it was included!!!!!!! WILL NEVER RETURN!

We were squashed on a small booth table right by the door that kept opening and closing and blowing very cold air in. Some waiters were wearing apparently dirty clothing. When I went to the toilet, a couple of staff members were 'checking' the toilets. When i went into a cubicle that had just been checked, I discovered there was no toilet paper. I told one of the staff members who were about to leave and she came in to double check there was no paper, then went into the cubicle next door, opened the cassette and passed me the one that had already been started from there. The sinks were also looking grubby, although the toilet was fine. The service from the waiting staff was fine, and the food was good. We do not appreciate the automatic addition of the service charge.

Very good location and the staff were welcoming and attentive

Food was good but it was freezing inside and not very comfortable

The restaurant was rather overwhelmed by the number of customers with bookings arriving 12.15-12.30 so we had to wait outside in the cold. Once seated however service was swift and friendly.

We ordered using the tablet on the table after asking the waiter if there was a difference if he took the order or use the tablet- he said there was no difference. However, this wasn’t the case as our starters and main courses arrived at the same time. This meant we had 2 courses to eat at the same time, which was not manageable. We would have ordered differently if we had known. We also realised that the descriptions on the menu are not very accurate. Anything that says BBQ is in fact the Korean BBQ sauce (not described as such on the menu) and the ’Katsu curry’ isn’t a Katsu curry sauce at all. On the plus side the manager was very accommodating when we pointed this out which was appreciated. Nevertheless diners should be wary of this as this isn’t explained when using the tablet and the waiter may not tell you. Just order accordingly!

Food was okay but the venue was freezing! Not pleasant that customers needed to wear hats and coats whilst eating. I was disappointed and we didn’t stay for desert.

Service was poor, waitress who took our order was perfectly lovely, but the person who cleared away plates whipped them off the table in silence, despite one of the party not having yet finished their meal. Could not get hold of any waiting staff to order desert or pay the bill, ended up using the tablet on the table to pay and was unable to remove service charge without speaking to a waiter (which as above, wasn’t happening any time soon!)

Varied menu, great for all family members, very convenient location for NT

Unfortunately the front door heater wasn’t working so there was a very cold draft everytime someone came in. We had to eat with coats on ☹️ Good service and food though.

Very busy and grateful that I had a booked table, however it was freezing cold inside and diners were having to eat with coats and hats on. Heating not working properly. They should have closed. We had to leave it was so cold and went elsewhere.

Ordering device at the table didn’t work. Waitress wasn’t very helpfull and she was pushing all the time to remove plates. She just had to consider kids and babies eat at their own pace. She took the plate and my daughter was still eating. By the way, it was not a problem of space because there was plenty of empty tables.

Atmosphere was a bit chaotic and some of our orders on the shelf ordering system were lost. Food was nice though. Be careful about ordering using the self service system as it adds on a service charge but then also asks you if you want to tip!!

Service was good, adult food good but child's food was nearly cold. The restaurant was also freezing, made it very uncomfortable to eat

Second visit for us in the face of a few months and will be back again. Food was delicious and fast even with the restaurant very busy.

Very cold.... Impossible de nous changer de place car il ne fallait pas salir une partie du restaurant

Ok. Good, friendly staff. Busy atmosphere. But poor veggie options.

Friendly service but food mediocre, and came at different times for the three of us - final dish had to be chased because the rest of us had almost finished

Great service even though they were really busy, good food

Standard chain restaurant: okay food, okay service, inflated prices. Lots of space, with a terrace that must be nice in the summer.

12.5% service charge is extremely high rate for a service that was not sky rocket.

We enjoyed our meal and ambience of the restaurant . Busy because the school is out !

Good fairly priced and tasty. Tables a little crammed .

Fast and efficient service , great food Felt very welcomed

We had a nice family dinner but the restaurant was very busy. We did have to wait a while for some items but it was compensated by a free dessert.

Food ok, service ok. Nothing more. No reason to return.

Friendly staff.. great food . Just perfect. Made my dads birthday !

The kitchen had no power so they could not serve food. Would have been helpful to be told this on arrival.

Fab and efficient will ho back. Staff were truly fantastic